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Overseas users

Singpass for Foreign users

1.	What is the definition of “Foreign Users”? (recent update) Foreign users are individuals who do not have a Singapore Government-issued ID. These individuals may be issued a Singpass Foreign user Account (SFA) to perform transactions in Singapore.
2.	What services can a Singpass Foreign user Account access? (recent update) A Singpass Foreign user Account (SFA) allows foreign users to transact with selected government and private sector digital services in Singapore. However, SFA can only be used to access the digital services provided by the SFA organisation that issued the account to you.
3.	What if I have multiple Foreign ID documents? (recent update) You should use the same Foreign ID document (e.g. passport number or national identity card number) to register for your Singpass Foreign user Account.
4.	What is the format of the Singpass ID issued to foreign users? (recent update) The Singpass Foreign user Account (SFA) ID format is a 7-digit number prefixed by Y and ending with an alphabet. (E.g. Y1234567A). Note: Foreign users can only change their SFA ID once.
5.	How do I reset my Singpass Foreign user Account password? (recent update) If you have already set up your Singpass Foreign user Account, you can reset your password online instantly: 1. Visit Singpass Portal 2. Select 'Reset Password' on the top scroll bar 3. Scroll to the bottom of the page to access the link for a foreign user 4. Enter your Foreign ID, Country of issuance and corporate email 5. Enter the one-time password in the PDF attachment sent to your registered corporate email 6. Create your new Singpass password Alternatively, you can reset your password here.
6.	What is my Singpass ID and how do I retrieve it? (recent update) You would have received an email from Singpass with the subject “Registration of Singpass account (Foreign Users), sent during the creation of the Singpass Foreign user Account which contains your Singpass ID. If you have already set up your Singpass Foreign user Account, you can retrieve your Singpass ID online: 1. Visit Singpass Portal 2. Select ‘Forgot Singpass ID’ on the top scroll bar 3. Scroll to the bottom of the page to access the link for a foreign user 4. Enter your Foreign ID, Country of issuance and corporate email 5. Your Singpass ID will be sent to your registered corporate email Alternatively, you can retrieve your Singpass ID here.
7.	What should I do if my one-time password expires during my account activation? (recent update) A one-time password can be triggered when you reset your password here. Note: The one-time password is only valid for 30 minutes upon receipt.
8.	How can I retrieve the Foreign ID that is tied to my Singpass Foreign user Account (SFA)? (recent update) You can check with your SFA organisation to confirm which Foreign ID and email address have been registered. Click here for the current list of SFA organisations.

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