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Overseas users

Singpass for Foreign users

1.	What is the definition of “Foreign Users”? Foreign users are individuals who do not have a Singapore Government-issued ID. These individuals may be issued a Singpass Foreign user Account (SFA) to perform transactions in Singapore.
2.	What services can a Singpass Foreign user Account access? A Singpass Foreign user Account (SFA) for Foreign ID users can only be used to access digital services provided by the SFA organisation. It is unlike the Singpass account for NRIC/FIN users, which can be used to access government and selected private sector digital services in Singapore.
3.	What if I have multiple Foreign ID documents? You should use the same Foreign ID document (e.g. passport number or national identity card number) to register for your Singpass Foreign user Account.
4.	What is the format of the Singpass ID issued to foreign users? The Singpass Foreign user Account (SFA) ID format is a 7-digit number prefixed by Y and ending with an alphabet. (E.g. Y1234567A). Note: Foreign users can only change their SFA ID once.
5.	How do I reset my Singpass Foreign user Account password? If you have already set up your Singpass Foreign user Account, you can reset your password online instantly: 1. Visit Singpass Portal 2. Select 'Reset Password' on the top scroll bar 3. Scroll to the bottom of the page to access the link for a foreign user 4. Enter your Foreign ID, Country of issuance and corporate email 5. Enter the one-time password in the PDF attachment sent to your registered corporate email 6. Create your new Singpass password Alternatively, you can reset your password here.
6.	What is my Singpass ID and how do I retrieve it? You would have received an email from Singpass with the subject “Registration of Singpass account (Foreign Users), sent during the creation of the Singpass Foreign user Account which contains your Singpass ID. If you have already set up your Singpass Foreign user Account, you can retrieve your Singpass ID online: 1. Visit Singpass Portal 2. Select ‘Forgot Singpass ID’ on the top scroll bar 3. Scroll to the bottom of the page to access the link for a foreign user 4. Enter your Foreign ID, Country of issuance and corporate email 5. Your Singpass ID will be sent to your registered corporate email Alternatively, you can retrieve your Singpass ID here.
7.	What should I do if my one-time password expires during my account activation? A one-time password can be triggered when you reset your password here. Note: The one-time password is only valid for 15 minutes upon receipt.
8.	How can I retrieve the Foreign ID that is tied to my Singpass Foreign user Account (SFA)? You can check with your SFA organisation to confirm which Foreign ID and email address have been registered. Click here for the current list of SFA organisations.
9.	How do I register for a Singpass Foreign user Account (SFA)? SFA is only issued by SFA organisations. Please contact the relevant agency of the digital service that you wish to transact with. The process to register for a SFA is as follows: 1. Register your details with the agency 2. After successful verification of your details, the agency’s representative will pre-register you in Singpass 3. Singpass will provide your SFA details (Singpass User ID) via email 4. Follow the instructions in the email from Singpass to activate your SFA
10.	I have an IRAS Unique Account (IRAS-UA) account. I received an email to activate a Singpass Foreign user Account (SFA). What should I do? Please follow the instructions in the email to activate your SFA. After activation, Singpass will link your IRAS-UA account to your SFA and you will be able to access both IRAS-UA and the SFA organisation’s digital services with your SFA. Please contact the Singpass helpdesk at support@singpass.gov.sg or +65 6335 3533 if you have difficulties accessing IRAS digital services after activating your SFA account. Note: Ensure that the SFA created for you contains the same personal details (Foreign ID and name) as your IRAS-UA to use the Singpass app as your login method.

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