SingPass - FAQ >> Setting up SingPass 2FA - OneKey Token

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Setting up SingPass 2FA

OneKey Token

1.	How do I set up OneKey Token? If you are a Singapore Citizen or Permanent Resident, click here for a step-by-step guide on how you can set up OneKey Token. Processing Time: 7 working days (for you to receive your token & PIN mailer) If you need a OneKey Token urgently, visit Assurity Customer Care Centre in-person, with your original NRIC card. See below for counter locations. If you are a FIN holder, visit Assurity Customer Care Centre in-person, with your original FIN card, to set up your OneKey token on-the-spot. Note: Requesting for a OneKey token may be chargeable. Find out more here. For assistance, please contact Assurity Helpdesk at helpdesk@assurity.sg or +65 6566 3539. Locations of Assurity Customer Care Centres: DUO Galleria 7 Fraser Street, #B3-22/23/24 Singapore 189356 Mon - Fri: 8:00 am - 6:00 pm Sat: 8:00 am -2:00pm Closed on Sundays and Public Holidays
2.	I have requested for a OneKey Token, but I have not received my token and/or PIN mailer. What should I do? If you have not received your PIN mailer or OneKey token after 7 working days (from the date of registration), you can: Contact Assurity's helpdesk at helpdesk@assurity.sg or +65 6566 3539, OR Visit Assurity Customer Care Centre (listed below) in-person, with your original NRIC/FIN card. [From now until 28 February 2018] International Plaza 10 Anson Road #06-14 International Plaza Singapore 079903 Mon - Fri: 8:00 am - 6:00 pm Sat: 8:00 am -2:00pm Closed on Sundays and Public Holidays PSA Building 460 Alexandra Road #28-04 PSA Building Singapore 119963 Mon - Fri: 8:30 am - 6:00 pm Sat: 8:30 am -2:00pm Closed on Sundays and Public Holidays [From 1 March 2018 onwards] DUO Galleria 7 Fraser Street, #B3-22/23/24 Singapore 189356 Mon - Fri: 8:00 am - 6:00 pm Sat: 8:00 am -2:00pm Closed on Sundays and Public Holidays
3.	I received my OneKey Token, but not a PIN mailer. Why is this so? If you have registered for a OneKey token, your token and PIN mailer will be sent separately to your registered address. This is to ensure security. If you have not received the token and/or PIN mailer after 7 working days, you can: Contact Assurity's helpdesk at helpdesk@assurity.sg or +65 6566 3539, OR Visit Assurity Customer Care Centre (listed below) in-person, with your original NRIC/FIN card.
4.	How much do I have to pay for a OneKey Token? For first-time OneKey token registration: Singapore Citizens and Permanent Residents (PR) can register for their first OneKey Token, free-of-charge. Overseas Singapore Citizens can register for a OneKey Token, which will be delivered to their registered overseas address, without any charge. FIN holders will need to make a payment of SGD 15 to Assurity when registering for a OneKey token. Visit https://portal.assurity.sg> Log in via SingPass > Select 'Get New OneKey', OR Visit Assurity Customer Care Centre in-person, with your original FIN card, to purchase a new token. NOTE: The OneKey Token is covered with a 1-year warranty from the date of registration. This warranty does not cover damage resulting from negligent handling or misuse.

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