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Setting up SingPass 2FA

General

1.	What is SingPass 2FA? SingPass Two-Factor Authentication (SingPass 2FA) helps to better protect your personal data. There are two steps in this security process. If you are logging in with SingPass ID and password: · Step 1: Enter your SingPass ID and password. · Step 2: Enter a One-Time Password sent via SMS, or generated through a OneKey Token. If you are logging in with SingPass Mobile: · Step 1: Scan the QR code on the login page using SingPass Mobile’s QR code scanner, if you are using a desktop. Tap (touch and release) on the QR code, if you are logging in on a mobile device. · Step 2: Use your fingerprint or enter your 6-digit passcode in the SingPass Mobile app.
2.	What transactions will require SingPass 2FA? You need SingPass 2FA to perform government digital transactions that involve sensitive information, such as filing taxes and viewing CPF statements. Click here for a list of digital services that require 2FA.
3.	How do I check if I have successfully set up my SingPass 2FA? Log in to your account at www.singpass.gov.sg > Under the ‘My Account’ drop-down menu > Select 'Manage 2FA'. You can view your 2FA status and choose to change your preferred mode of verification (SMS 2FA, OneKey Token or SingPass Mobile).
4.	What are the different 2FA options that I can choose from? Can I have more than one mode of 2FA? There are several 2FA options that you can choose from depending on your preference. SingPass Mobile app If you have a smartphone, you may download the SingPass Mobile app to log in using your fingerprint, face or a 6-digit passcode. Download the app from the App Store or Google Play Store. SMS 2FA If you have a mobile phone that cannot download apps, you may log in to www.singpass.gov.sg to set up your SMS 2FA. With this, you can use the SMS One-Time Password (OTP) sent to your mobile number to log into SingPass. Only Singapore-registered mobile numbers may be used for this. Face Verification This feature allows you to log in by entering your SingPass ID and password, followed by scanning your face on a computer with a web camera, or a smartphone with a front-facing camera. Multi-User SMS 2FA If a family member is helping you with your transactions, you can give your one-time explicit consent to link your SingPass account to his/her mobile number for the purpose of receiving the SMS-OTP. Both parties are required to activate this option at any of the SingPass counters islandwide (for locations, check go.gov.sg/singpass-counters). If you have difficulties being physically present, please contact our SingPass Helpdesk at support@singpass.gov.sg. OneKey Token This allows you to generate OTPs via a physical token. Please note that the OneKey Token service will end on 31 March 2021, and you will not be able to use the OneKey Token to log into SingPass from 1 April 2021. Please switch to any of the above alternative 2FA method.

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