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Setting up SingPass 2FA

SingPass Mobile

Introduction
1.	What is SingPass Mobile? SingPass Mobile is a mobile application that is available on iOS and Android operating systems. You can use it as an alternative two-factor authentication (2FA) method to log in to government digital services. With SingPass Mobile, you can log in more easily using your fingerprint or a 6-digit passcode. More features will be added to the app so keep your app updated!
2.	Is SingPass Mobile free? Yes! SingPass Mobile is free. All you need is a smartphone and internet connection to log in to government digital services, even when you are overseas.
3.	Will SingPass Mobile replace my existing SingPass 2FA methods? No, you can still choose to use your existing SingPass 2FA mode(s), such as SMS 2FA or OneKey Token. SingPass Mobile is your alternative mode of 2FA.
4.	After setting up SingPass Mobile, do I still need my OneKey Token or SMS-OTP? No. With SingPass Mobile, you can log in to government digital services using your fingerprint or 6-digit passcode. You will only require your OneKey Token or SMS 2FA when setting up the SingPass Mobile app on a new device.
5.	How do I use SingPass Mobile? On desktop: 1) Scan the QR code on the login page using SingPass Mobile’s QR code scanner. 2) Confirm your login request. 3) Verify your identity using your fingerprint or 6-digit passcode, and you’re in! On mobile device: 1) Tap (touch and release) on the QR code on the login page to launch the app. 2) Confirm your login request. 3) Verify your identity using your fingerprint or 6-digit passcode, and you’re in! Check out this introduction video: bit.ly/SingPassMobileApp
6.	My fingerprint login keeps failing / I do not have a camera phone. Can I still use SingPass Mobile? Yes, you can. All you have to do is: 1) Enter your SingPass ID and password on the login page. You will then receive a push notification on your phone. 2) Tap on the push notification to launch your SingPass Mobile app. 3) Confirm your login request. 4) Verify your identity using your 6-digit passcode, and you’re in!
7.	Without the need to enter my SingPass ID and password, is SingPass Mobile considered to be only one-factor authentication? Is SingPass Mobile safe to use? SingPass Mobile is a mode of two-factor authentication (2FA). It involves: 1. The app that is in your mobile phone (what you have), and 2. Your fingerprint (what you are), or 6-digit passcode (what you know) To protect your account, please be reminded to only register your own fingerprint on your smartphone, and not to share your 6-digit passcode with other individuals. There are also several layers of security measures in place. For example, when the app detects potential security breach or presence of malicious software on your mobile device, it will not allow you to use the app on that device.
8.	Can I install the SingPass Mobile app on multiple devices? SingPass Mobile can only be installed on one mobile device at a time. Activating SingPass Mobile on a new device will automatically deactivate the app on your previous device, ensuring that there is only one copy of your credentials. This grants a tighter level of security control and remains convenient for most SingPass users.
Setting Up SingPass Mobile
1.	What do I need to set up SingPass Mobile? You will require your smart phone, an internet connection, and a registered SingPass account.
2.	How do I download SingPass Mobile? You can download the SingPass Mobile app from the App Store for Apple iOS devices, or Google Play Store for Android devices. Please check that the developer is ‘Government Technology Agency’ before you download the app.
3.	How do I set up the SingPass Mobile app on my mobile device? 1) Download SingPass Mobile from the official app stores. Check that the app developer is “Government Technology Agency". 2) Open the app and complete a one-time setup. You will need to verify your identity using an OTP sent via SMS, or generated by a OneKey Token, to activate the app. For more details, you may refer to the iOS instructional guide or Android instructional guide.
4.	What precaution should I take if I want to use fingerprint authentication / Touch ID for my SingPass Mobile app? Your SingPass account contains sensitive personal information, and is intended as a means of verification and authentication of your identity online. When using SingPass Mobile, you are reminded to only register your own fingerprint on your smartphone, and not to share your 6-digit passcode with other individuals. This is to maintain the confidentiality, safekeeping and security of your SingPass account and the transactions conducted through it.
5.	I have not set up my 2FA, i.e. I do not have SMS 2FA or a OneKey Token. How can I set up SingPass Mobile on my mobile device? If you have not set up your 2FA, simply install the app and register for 2FA. A PIN mailer will be sent to your registered address within 5 working days. Follow the instructions in the PIN mailer to complete the app setup, and you’re done! Note: All SingPass correspondence will be sent to your address registered with the Immigrations and Checkpoints Authority of Singapore (ICA).
6.	I am unable to set up SingPass Mobile using my existing 2FA modes, i.e. SMS-OTP or OneKey Token. How else can I set up SingPass Mobile? If you are unable to set up SingPass Mobile using your existing 2FA modes, you can request for a PIN mailer to be sent to your mailing address that is registered with the Immigration and Checkpoints Authority of Singapore (ICA). To do so, Download SingPass Mobile from the official app stores. Launch the app and log in with your SingPass ID and Password. At the screen prompting for an OTP, scroll down and click on the hyperlink in the sentence 'If you are not able to complete setting up SingPass Mobile with your existing 2FA, click here for alternative options.' 4. Select 'Mail a PIN to my address'. A PIN mailer will be sent to your registered mailing address within 5 working days. International mail may take longer to arrive. Follow the instructions in the PIN mailer to complete the app setup, and you're done!
7.	I am new to SingPass. How can I set up SingPass Mobile on my mobile device? If you are new to SingPass, you can register for a SingPass account and set up your SingPass Mobile app by completing these steps: 1) Visit the SingPass website www.singpass.gov.sg > Select ‘Register for SingPass’. A PIN mailer will be sent to your registered mailing address within 5 working days. International mail may take longer to arrive. 2) Upon receiving your PIN mailer, download the SingPass Mobile app from App Store or Google Play Store. Launch the app and enter your SingPass ID (typically your NRIC/FIN) and the one-time SingPass password given in your PIN mailer. 3) Follow the on-screen instructions to create your new SingPass password, followed by your SingPass Mobile 6-digit passcode. You may also enable Touch ID or fingerprint authentication for easier login.
8.	How do I set SingPass Mobile as my default 2FA? Log in to your SingPass account at www.singpass.gov.sg > Select ‘My Account’ > ‘Manage 2FA’ > ‘SingPass Mobile’ as your preferred mode of verification.
9.	What OS versions does SingPass Mobile support? Please refer to the App Store description or Play Store description for the OS versions supported by SingPass Mobile.
10.	Why does the SingPass Mobile app not have a “logout” button? The SingPass Mobile app currently works as an authenticator. It is only triggered when you are logging in to a digital service. You will then be prompted to verify yourself using your fingerprint or a passcode.
11.	When I launch the SingPass Mobile app, I received a security alert and the app auto closed. What should I do? We have implemented stringent security measures in the app to better protect your SingPass account and personal data. 1. If your phone has been rooted/jailbroken, please use another device. 2. If your phone contains apps that alter the phone settings (e.g. screen capturing or fake GPS apps), please uninstall them before setting up SingPass Mobile. 3. If the above two scenarios do not apply to you, please contact the SingPass Helpdesk at support@singpass.gov.sg.
12.	Will SingPass Mobile have access to all my personal files in my phone? The SingPass Mobile app requires your "Device ID" to tie your device to your SingPass account as part of the verification process during logins. It is a common requirement for apps to request for certain permissions so as to facilitate transactions. Please be assured that the app does not access, read or store any of your personal files.
Overseas Users
1.	How does SingPass Mobile benefit overseas users? With SingPass Mobile, overseas users no longer need to wait for SMS One-Time Passwords (OTPs) to come through, or worry about losing their OneKey Token. They can just use their mobile phone to log in to digital services with their fingerprint or 6-digit passcode.
2.	I am an overseas user and already have my 2FA set up. What do I need to set up SingPass Mobile on my mobile device? 1) Download SingPass Mobile from the official app stores. Check that the app developer is “Government Technology Agency”. 2) Open the app and complete a one-time setup. You will need to verify your identity using an OTP sent via SMS, or generated by a OneKey Token, to activate the app. For more details, you may refer to the iOS instructional guide or Android instructional guide.
3.	I am an overseas user, but I have not set up my 2FA, i.e. I do not have SMS-2FA or a OneKey Token. How can I set up SingPass Mobile on my mobile device? If you have not set up your 2FA, simply install the app and register for 2FA. A PIN mailer will be sent to your registered mailing address within 10 working days (subject to overseas postal delays). Follow the instructions in the PIN mailer to complete the app setup, and you’re done! Note: All SingPass correspondence will be sent to your mailing address registered with the Immigrations and Checkpoints Authority of Singapore (ICA).
4.	I am unable to set up SingPass Mobile using my existing 2FA modes, i.e. SMS-OTP or OneKey Token. How else can I set up SingPass Mobile? If you are unable to set up SingPass Mobile using your existing 2FA modes, you can request for a PIN mailer to be sent to your mailing address that is registered with the Immigration and Checkpoints Authority of Singapore (ICA). To do so, Download SingPass Mobile from the official app stores. Launch the app and log in with your SingPass ID and Password. At the screen prompting for an OTP, scroll down and click on the hyperlink in the sentence 'If you are not able to complete setting up SingPass Mobile with your existing 2FA, click here for alternative options.' 4. Select 'Mail a PIN to my address'. A PIN mailer will be sent to your registered mailing address within 10 working days (subject to overseas postal delays). Follow the instructions in the PIN mailer to complete the app setup, and you're done!
About QR Login
1.	What is QR Login and how does it work? With QR Login, you don’t have to enter your SingPass ID or password. Simply use your SingPass Mobile app to scan the QR code on the login page. On desktop: Scan the QR code on the login page using SingPass Mobile’s QR code scanner. On mobile device: Tap (touch and release) on the QR code to launch SingPass Mobile. For more details, check out www.singpassmobile.sg.
2.	How do I use the QR code scanner on the SingPass Mobile app? 1) Launch your SingPass Mobile app 2) Tap the ‘Scan’ button at the bottom to activate the QR code scanner 3) Hold your phone’s camera over the screen to scan the QR code on the login page Note: You will need to grant the app permission to your device’s camera for this feature to work.
3.	Can I use other QR code scanner apps to log in to government digital services? No, you can only use SingPass Mobile’s QR code scanner to log in. This is one of the security measures in place to better protect your SingPass account and personal information.
4.	I am unable to access SingPass Mobile’s QR code scanner. What should I do? You need to grant SingPass Mobile access to your device’s camera function in order to access SingPass Mobile’s QR code scanner. Go to your device’s ‘Settings’ menu to check that you have granted SingPass Mobile access to your device’s camera function, and try again. If the matter persists, QR Login may be incompatible with your device, operating system or browser. Please log in to your SingPass account with your SingPass ID and password instead.
5.	My smartphone does not have a camera, hence I am unable to scan QR codes. Can I still use SingPass Mobile to log in? Yes, you can use the Push Notification feature in SingPass Mobile to log in to government digital services. After entering your SingPass ID and password, you will receive a push notification on your mobile device. Tap on the notification to launch your SingPass Mobile app, confirm the login request and verify your identity with your fingerprint or 6-digit passcode to log in.
6.	After I scan the QR code on the login page, my app launches and there is a message stating that “this request has expired”. What should I do? Please ensure that your device is set to update the date and time automatically. For Android devices, go to your phone settings, select “Date & Time”, followed by “Set Automatically”. For iOS devices, this is under “Settings” > “General” > “Date & Time”. The exact steps may differ depending on your device. Once done, you may try logging in using the app again.
7.	I can't seem to log in to certain digital services using SingPass Mobile despite having set it up. Why is this so? If you are logging in through a web browser Check that your browser allows SingPass Mobile to automatically launch when you tap on the QR code. For Android users Go to "Settings" > "Apps" > select "SingPass Mobile" > "Set as default". Under the "App Links" section, choose "In this app" under "Go to supported URLs". For best experience, please use Google Chrome as your web browser. For iOS users Tap and hold on the QR code on the SingPass login page, then select "Open in SingPass Mobile". If this option isn't available, please wait for an hour before trying again or reinstall the app thereafter. For best experience, please use Safari as your web browser. If you are logging in through another app SingPass Mobile currently works with these government apps: - ACRAOnTheGo - ActiveSG - HealthHub SG - Mobile@HDB - myCPF - NLB Mobile - PaC@Gov The list above will continue to grow, as more apps come on board SingPass Mobile.
8.	Can I log in private sector services using SingPass? I thought SingPass can only be used to log in to government services. (recent update) As part of the National Digital Identity initiative, the SingPass team is working with industry partners to extend the use of SingPass Mobile to private sector services. This saves users the hassle of remembering different login credentials when transacting online. Users can now log in to these services using the SingPass Mobile app (updated as of 16th July 2020): 1. NTUC INCOME's me@income portal 2. NTUC's U Portal and MyNTUC Mobile App 3. Singapore National Employers Federation (SNEF) Grants Portal 4. Etiqa Insurance 5. Budget Direct Insurance 6. Autowealth 7. Toffs Technologies 8. MoolahSense 9. JustLogin 10. AIA Insurance 11. SDIC (Singapore Deposit Insurance Corporation) 12. Assimilated Technologies 13. We Are Caring 14. GMC (Grace Management & Consultancy) 15. Prudential 16. Eezee 17. SMECEN 18. Great Eastern 19. OrangeTee 20. ECXX 21. PropYoda 22. iSprint 23. Whyze HR 24. Cash In Asia 25. iFAST 26. Netrust 27. Tessaract 28. ACCREDIFY 29. ONYX ISLAND 30. eaglei 31. EDUQUEST 32. MOHT 33. ThunderQuote 34. Nityo3PSolutions 35. OCBC
9.	If I log in to a private sector service using SingPass, will the company have access to all my SingPass information? SingPass is used by organisations to only verify the identity of individual users during the login process. It does not involve any sharing of your SingPass information with the organisation. If any of your personal information is required by the organisation, you will be prompted with a screen, asking for your consent. You will need to give your consent before your information will be shared.
10.	Can I use SingPass SMS 2FA or OneKey token to private sector services? (recent update) As part of the National Digital Identity initiative, the SingPass team is working with industry partners to extend the use of SingPass Mobile to private sector services. This saves users the hassle of remembering different login credentials when transacting online. Users can now log in to these services using the SingPass Mobile app (updated as of 16th July 2020): 1. NTUC INCOME's me@income portal 2. NTUC's U Portal and MyNTUC Mobile App 3. Singapore National Employers Federation (SNEF) Grants Portal 4. Etiqa Insurance 5. Budget Direct Insurance 6. Autowealth 7. Toffs Technologies 8. MoolahSense 9. JustLogin 10. AIA Insurance 11. SDIC (Singapore Deposit Insurance Corporation) 12. Assimilated Technologies 13. We Are Caring 14. GMC (Grace Management & Consultancy) 15. Prudential 16. Eezee 17. SMECEN 18. Great Eastern 19. OrangeTee 20. ECXX 21. PropYoda 22. iSprint 23. Whyze HR 24. Cash In Asia 25. iFAST 26. Netrust 27. Tessaract 28. ACCREDIFY 29. ONYX ISLAND 30. eaglei 31. EDUQUEST 32. MOHT 33. ThunderQuote 34. Nityo3PSolutions 35. OCBC
About Push Notification
1.	What is Push Notification and how does it work? Push Notification is your alternative login method, if you are unable to use QR Login. Here’s how it works: 1) Enter your SingPass ID and password on the login page. You will then receive a push notification on your phone. 2) Tap on the push notification to launch your SingPass Mobile app. 3) Confirm your login request. 4) Verify your identity using your fingerprint or 6-digit passcode, and you’re in!
2.	I did not receive any push notification. What should I do? If you missed the push notification, you can open your SingPass Mobile app to find it. Be quick as it will be valid for 2 minutes! Alternatively, click the ‘Resend’ button to receive another push notification.
About MyInfo Profile
1.	What is MyInfo? MyInfo is a service that allows SingPass users to manage their personal data and pre-fill forms in digital service transactions. This includes government-verified data that is retrieved across participating Government agencies. Users only need to sign in to their SingPass accounts to provide personal data to the Government once, instead of repeatedly filling out form fields for every online transaction.
2.	What is MyInfo Profile? The integration of MyInfo in the SingPass Mobile app lets you view your government-verified data, such as passport/driver’s licence expiry date, CPF contribution history and HDB property information, directly in the app.
3.	How do I use MyInfo Profile in SingPass Mobile? Step 1: Launch SingPass Mobile and select ‘View MyInfo profile’. Step 2: Verify your identity using your fingerprint, face recognition (for selected smartphones) or 6-digit passcode to gain access to your data. Step 3: Your profile will be updated and displayed in the app. To customise the data displayed according to your preference, access the settings menu on the top right corner. Sensitive data such as your CPF details are kept hidden upon display by default. To view these data, tap ‘Show’ on the top right corner of the hidden section. Note: You need to verify your identity each time you access your MyInfo Profile.
4.	How do I update MyInfo? Different government agencies are responsible for verifying the information in MyInfo. Please contact the relevant agency to make changes. You can view the list of source agencies on the MyInfo portal. Please note that it will normally take 1 to 3 working days for your MyInfo Profile to reflect the updated data after verification by the relevant agency.
5.	With MyInfo Profile, my government-verified data is made accessible via one app. How can I be sure that my personal data remains secure? To view personal data in the app, you must first verify your identity using your fingerprint, face recognition (for selected smartphones) or 6-digit passcode. For your personal data safety, make sure only you have access to your SingPass Mobile app on your phone and never share passcodes with others. Avoid setting up multiple biometric profiles (i.e. saving someone else’s fingerprint or face profile) on your phone.
6.	What are some security measures implemented in the app to safeguard my MyInfo personal data? You are required to verify your identity to activate MyInfo Profile and view your personal data in the SingPass Mobile app. When the displayed data is left inactive for some time, you will be automatically logged out. This will help prevent any unauthorised access to the data.
7.	Can malicious apps – which may have unknowingly been installed on my phone – gain access to my personal data displayed in SingPass Mobile? Your personal data is safeguarded through encryption technology in the SingPass Mobile app. Malicious apps would not have access to the data.   As an added security measure, you will be prompted to quit the app immediately if the app detects potential security breach or presence of malicious software on your mobile device.
About Login Shortcuts
1.	What are Login Shortcuts? Login Shortcuts offer one-stop direct access to commonly-used digital services straight from the SingPass Mobile app, for easier transactions. You can access these digital services using Login Shortcuts: - CPF e-services - My HDBPage - NS Portal - MyCareersFuture.sg - OneMotoring The list above will continue to grow, as we add more shortcuts for you. (updated 17 July 2019)
2.	How do I use Login Shortcuts? Step 1: Launch SingPass Mobile and select the digital service you want to access. Step 2: Confirm your login request. Step 3: Verify your identity using your fingerprint, face recognition (for selected smartphones) or 6-digit passcode. Step 4: You are in! You will be re-directed to the digital service in your mobile internet browser. To protect your account, remember to log out of the digital service in your internet browser when your transaction is completed. Note:  Returning to SingPass Mobile does not automatically log you out of the digital service in your internet browser.
3.	What happens when I forget to log out of a digital service after accessing it via SingPass Mobile? If you forget to log out of a digital service from your internet browser, you will automatically be logged out of the digital service after a period of inactivity. However, it is good to remember to always log out of the digital service directly from the internet browser once the transaction is completed.
4.	What mobile internet browsers are compatible with Login Shortcuts? Login shortcuts are only compatible with Chrome on Android and Safari on iOS.
About Proving Identity to Businesses
1.	Why should I prove my identity with SingPass Mobile? SingPass Mobile allows you to prove your identity securely, at selected counters without the need to present any physical identification document.
2.	How do I prove my identity to businesses using SingPass Mobile? Let’s say you are at a registration counter: 1. Launch your SingPass Mobile app. 2. Scan the SingPass QR code displayed at the counter. 3. Verify your identity using your fingerprint, face recognition or 6-digit passcode. 4. Check the data that needs to be shared and give your consent. 5. Your data will be sent across securely, and you’re done! You can currently use SingPass Mobile at selected counters. More businesses will be on board soon.
3.	Do I need an internet connection or mobile data? Yes, internet connection or mobile data is required to encrypt and transfer data when you use SingPass Mobile to transact.
4.	How can I be sure that my personal data remains secure during the transaction? We have stringent security measures in place to safeguard your personal data. For example, when you use SingPass Mobile to scan the QR code at the counter, the app will check for the legitimacy of the QR code before requesting for your consent to share the required data with the business/government agency. The data will be encrypted and sent securely to the business/government agency.
5.	Which organisations are allowed to display the SingPass QR code? The Government will only issue the SingPass QR code to businesses/government agencies which have on-boarded SingPass Mobile to verify the identity of their customers in-person. The SingPass QR code is unique to each business/government agency, and it can only request for a set of data, pre-approved by the Government, to be collected for verification purposes.
6.	How do I ensure that the QR code displayed by a business is legitimate? Users are strongly encouraged to use their SingPass Mobile app to scan the QR code displayed by businesses. When you use SingPass Mobile to scan the QR code at the counter, the app will check the legitimacy of the QR code before asking for consent to share the required data with the business/government agency. You may see an error message on the SingPass Mobile app if it is an invalid QR code, and you will not be able to proceed.
7.	If I can use SingPass Mobile to verify my identity, do I still need my National Registration Identity Card (NRIC) or Foreign Identification Number (FIN) card? SingPass Mobile is an alternative option for you to prove your identity to businesses at selected locations. It does not replace the use of your NRIC or FIN card.
8.	How can I see which organisations I have shared my data with? This is a trial feature, and users will be able to see their transaction history in a later version of the app. In the meantime, you may contact the SingPass Helpdesk at support@singpass.gov.sg if you need clarification on your transaction history.
9.	Why should I use SingPass Mobile to verify my identity when I can simply scan a barcode on my NRIC to do so? SingPass Mobile offers a convenient and secure way to verify your identity using just your mobile phone. Citizens may choose whichever option suits them best, based on their needs and preferences.
About Inbox
1.	What is the “inbox” feature in SingPass Mobile? Through the inbox feature, we are trialling how users can receive timely messages from government agencies.
2.	How do I use the inbox feature? 1. Launch your SingPass Mobile app. 2. Tap on ‘Inbox’ on the menu panel at the bottom. 3. Tap on a message to read its content.
3.	What messages will I receive in my inbox? You will soon receive relevant messages from government agencies.
4.	Can I reply to messages in my inbox? This feature is intended as a one-way notification service. To contact the relevant agencies, you may wish to write in to their respective Quality Service Management (QSM) channels.
About Digital IC
1.	What is Digital IC? The Digital IC is a feature in your SingPass Mobile app that displays your name and NRIC number/FIN. You can also tap on the barcode icon and scan your NRIC/FIN barcode at kiosks, such as those at libraries and polyclinics.
2.	How do I access Digital IC? To view your Digital IC, all you need to do is: 1. Open the SingPass Mobile app, 2. Select the ‘Profile’ tab, 3. Verify yourself using your fingerprint, face or 6-digit passcode. You will then see your Digital IC on the screen. You can also tap on the barcode icon and scan your NRIC/FIN barcode at kiosks, such as those at libraries and polyclinics.
3.	When can I use the Digital IC? You can use Digital IC when a business or government agency needs to prove your identity or needs to collect information, such as name and contact information (in compliance with PDPA). For example, you can tap on the barcode icon and scan your NRIC/FIN barcode at kiosks, such as those at libraries and polyclinics. To ensure security, you will need to verify yourself (using your face, fingerprint or passcode), before you can access your Digital IC.
4.	Does Digital IC replace my physical NRIC or FIN card? The Digital IC is a feature in your SingPass Mobile app that displays your name and NRIC number/FIN. You can choose to use the Digital IC in place of your physical NRIC/FIN card, as long as the business or government agency accepts the use of it. You may be required to produce your physical NRIC/FIN card, if required by law (e.g. at polling stations for elections), or if the transacting party requires it for specific transactions. If you lose your NRIC/FIN card issued by the Immigration & Checkpoints Authority (ICA), you must report the loss and apply for a new card within 14 days for the NRIC and 7 days for the FIN card.
5.	Can I use Digital IC as part of my company’s verification process? For secured face-to-face identity verification, businesses are encouraged to Verify their customers’ identity with SingPass. Customers can use their SingPass Mobile app to scan a QR code and consent to share the necessary personal information with your company. Businesses can also visit go.gov.sg/ndi-api for other related products.
About SafeEntry Check-in
1.	How does SafeEntry with SingPass Mobile work? Individuals going to places that require SafeEntry can use the SingPass Mobile app to check in. How to use Step 1: Launch the SingPass Mobile app Step 2: Tap on ‘SafeEntry Check-In’ on the app homepage Step 3: First-time users will be prompted to give consent to enable Location Permissions and then be shown a list of registered locations nearby Step 4: Select the venue location from the list Step 5: Tap on ‘Check in’ to confirm Step 6: Show the SafeEntry Pass to ground staff for entry Users are reminded to tap on ‘Check out’ when leaving the location. This will help with better contact tracing. SingPass Mobile is available for download on Apple App Store and Google Play Store.
2.	What happens if I forget to check out? If you have yet to check out of a location, simply tap on the ‘Check out’ button next to the location indicated on the SingPass Mobile homepage. Locations that have not been checked out of for a prolonged duration will be cleared automatically.
3.	Why do I have to enable Location Permissions to use SingPass Mobile for SafeEntry check-ins? Can I skip this step? You must give consent for SingPass Mobile to retrieve your location details to show a list of locations near you, hence you will be prompted to enable Location Permissions for SafeEntry check-ins. Do note that the location data will strictly be used for SafeEntry purposes. If you prefer not to, you may continue to check in using alternative methods available, such as SafeEntry with QR and SafeEntry NRIC.
4.	Can I check into a location in advance i.e. before I have arrived? Upon tapping on ‘SafeEntry Check-In’ on the app’s homepage, only the registered locations within a specific radius from your current location are retrieved. Users are encouraged to only check-in when they enter the premises. Accurate data will help in better contact tracing, when the need arises.
5.	After enabling Location Permissions in SingPass Mobile, can the app track my location even when I am not using it? No, your location will not be tracked when the app is not being used for SafeEntry check-ins. SingPass Mobile will only retrieve the list of registered locations when you have given consent to provide your location information and when you are actively checking in to places that require SafeEntry.
6.	I would like to turn off Location Permissions for SingPass Mobile when I’m not using the check-in feature. How can I do so? For iOS Under your device’s ‘Settings’ > Select ‘Privacy’ > Select ‘Location Services’ > Select ‘SingPass Mobile’ > Select ‘Never’ under Allow Location Access. For Android Under your device’s settings, look for ‘SingPass Mobile’ to manage the app’s settings. Select ‘Permissions’ > Select ‘Location’ > Select ‘Deny’ to turn Location Permissions off. This may differ depending on your device’s manufacturer and operating system version. You will have to enable your Location Permissions again to continue using SingPass Mobile for SafeEntry.
7.	What is the SafeEntry Group Check-in feature in the SingPass Mobile app? (new) The SafeEntry Group Check-in feature allows SingPass Mobile users to check in together with other individuals, primarily their family members, when entering a location. With this feature, users may add their family members into a check-in list and select up to five members (including themselves) when checking in to a location together, which would help ease up queues at the entrance of public spaces. Please take note that when you use the group check-in feature, you are making a declaration on behalf of your family members; and you would be responsible for ensuring the accuracy of everyone’s check-in information within the group. If any family member wishes to leave the venue earlier, he / she should check in individually.
8.	How do I check in for multiple family members using SingPass Mobile? (new) Follow these steps to add family members and check in as a group: Step 1: Tap on ‘Scan’ to launch the in-app QR scanner Step 2: Scan the SafeEntry QR code at the location Step 3: Tap on ‘Check in with others’ on the confirmation page Step 4: Tap on ‘Add another person’ to add a member Step 5: Enter the member’s NRIC/FIN and your preferred Nickname for them in your app Step 6: Select the members you’re checking in with. You may select up to five, including yourself Step 7: Show your SafeEntry Pass to enter the location together The pass should reflect the number of family members in your group, from 1-pax (if checking in by yourself) to 5-pax (maximum). Watch the how-to video here: go.gov.sg/spm-se-group
9.	Can I add an individual who is not my family member (e.g. friend or co-worker) into my check-in list? (new) While this feature is primarily meant for family members, you may add any individual into your check-in list if: All members are staying in the same place of residence; and/or All of you travel as a group to and from the location by the same mode of transport. In the situation where you need to check in with a friend or co-worker, e.g. if you are staying together as roommates, please ensure that you have their explicit permission and knowledge to add their NRIC/FIN to your check-in list. Please take note that when you use the group check-in feature, you are making a declaration on behalf of other members.
10.	Can I add my domestic helper into the check-in list? (new) You may add your domestic helper to your check-in list by entering his/her FIN number indicated on his/her work permit.
11.	What should I do when a family member, whom I have checked in together with, leaves the venue much earlier than I do? (new) We advise users to plan ahead – if you are likely to check out separately, please check in separately. In case of an unplanned situation, the user who has conducted the check-in will be responsible for ensuring accuracy in his/her family members’ movement. To support contact tracing efforts, the user should ensure that the check-out is only performed when the last person leaves the venue.
12.	I entered the NRIC/FIN of my family members when adding them to the check-in list. Is this information stored on my SingPass Mobile app? How do I ensure that their data is safe? (new) Information provided is encrypted at rest on your personal device. It is also securely retrieved and sent during the check-in and check-out process. Data collected via SafeEntry is encrypted and stored in Government servers protected with stringent security measures. Personal data will only be accessed by authorised public officers when needed for the purpose of preventing or controlling the transmission of the Coronavirus, and will be purged when it is no longer needed for such purposes.
13.	I checked in for my family but the SafeEntry Pass is not accepted by the venue. What should I do? (new) While the new feature is rolled out to the public, we seek your patience as businesses and ground operations adjust to accept the new check-in pass as part of their venue queue management processes. During this transition period, we would encourage individuals to continue bringing alternative forms of identification (such as their physical NRIC/FIN card or any official ID with barcode) to enter their desired venue without delay.