SingPass

SingPass Mobile is a mobile application that is available on iOS and Android operating systems. You can use it as an alternative two-factor authentication (2FA) method to log in to government digital services. With SingPass Mobile, you can log in more easily using your fingerprint or a 6-digit passcode.

More features will be added to the app so keep your app updated!

Yes! SingPass Mobile is free. All you need is a smartphone and internet connection to log in to government digital services, even when you are overseas.

No, you can still choose to use your existing SingPass 2FA mode(s), such as SMS 2FA or OneKey Token. SingPass Mobile is your alternative mode of 2FA.

No. With SingPass Mobile, you can log in to government digital services using your fingerprint or 6-digit passcode.

You will only require your OneKey Token or SMS 2FA when setting up the SingPass Mobile app on a new device.

On desktop:

1)      Scan the QR code on the login page using SingPass Mobile’s QR code scanner.

2)      Confirm your login request.

3)      Verify your identity using your fingerprint or 6-digit passcode, and you’re in!

On mobile device:

1)      Tap (touch and release) on the QR code on the login page to launch the app.

2)      Confirm your login request.

3)      Verify your identity using your fingerprint or 6-digit passcode, and you’re in!

Check out this introduction video: bit.ly/SingPassMobileApp

SingPass Mobile is a mode of two-factor authentication (2FA). It involves:

1. The app that is in your mobile phone (what you have), and

2. Your fingerprint (what you are), or 6-digit passcode (what you know)

To protect your account, please be reminded to only register your own fingerprint on your smartphone, and not to share your 6-digit passcode with other individuals.

There are also several layers of security measures in place. For example, when the app detects potential security breach or presence of malicious software on your mobile device, it will not allow you to use the app on that device.

You will require your smart phone, an internet connection, and a registered SingPass account.

You can download the SingPass Mobile app from the App Store for Apple iOS devices, or Google Play Store for Android devices.

Please check that the developer is ‘Government Technology Agency’ before you download the app.

Your SingPass account contains sensitive personal information, and is intended as a means of verification and authentication of your identity online. When using SingPass Mobile, you are reminded to only register your own fingerprint on your smartphone, and not to share your 6-digit passcode with other individuals. This is to maintain the confidentiality, safekeeping and security of your SingPass account and the transactions conducted through it.

If you have not set up your 2FA, simply install the app and register for 2FA. A PIN mailer will be sent to your registered address within 5 working days. Follow the instructions in the PIN mailer to complete the app setup, and you’re done!

Note: All SingPass correspondence will be sent to your address registered with the Immigrations and Checkpoints Authority of Singapore (ICA).

If you are new to SingPass, you can register for a SingPass account and set up your SingPass Mobile app by completing these steps:

 1)      Visit the SingPass website www.singpass.gov.sg > Select ‘Register for SingPass’. A PIN mailer will be sent to your registered mailing address within 5 working days. International mail may take longer to arrive.

 2)      Upon receiving your PIN mailer, download the SingPass Mobile app from App Store or Google Play Store. Launch the app and enter your SingPass ID (typically your NRIC/FIN) and the one-time SingPass password given in your PIN mailer.

 3)      Follow the on-screen instructions to create your new SingPass password, followed by your SingPass Mobile 6-digit passcode. You may also enable Touch ID or fingerprint authentication for easier login.

Log in to your SingPass account at www.singpass.gov.sg > Select ‘My Account’ > ‘Manage 2FA’ > ‘SingPass Mobile’ as your preferred mode of verification.

Please refer to the App Store description or Play Store description for the OS versions supported by SingPass Mobile.

The SingPass Mobile app currently works as an authenticator. It is only triggered when you are logging in to a digital service. You will then be prompted to verify yourself using your fingerprint or a passcode.

We have implemented stringent security measures in the app to better protect your SingPass account and personal data.

1. If your phone has been rooted/jailbroken, please use another device.

2. If your phone contains apps that alter the phone settings (e.g. screen capturing or fake GPS apps), please uninstall them before setting up SingPass Mobile.

3. If the above two scenarios do not apply to you, please contact the SingPass Helpdesk at support@singpass.gov.sg.

With SingPass Mobile, overseas users no longer need to wait for SMS One-Time Passwords (OTPs) to come through, or worry about losing their OneKey Token. They can just use their mobile phone to log in to digital services with their fingerprint or 6-digit passcode.

1) Download SingPass Mobile from the official app stores.

Check that the app developer is “Government Technology Agency”.

2) Open the app and complete a one-time setup.

You will need to verify your identity using an OTP sent via SMS, or generated by a OneKey Token, to activate the app.


For more details, you may refer to the iOS instructional guide or Android instructional guide.

If you have not set up your 2FA, simply install the app and register for 2FA. A PIN mailer will be sent to your registered mailing address within 10 working days (subject to overseas postal delays). Follow the instructions in the PIN mailer to complete the app setup, and you’re done!

Note: All SingPass correspondence will be sent to your mailing address registered with the Immigrations and Checkpoints Authority of Singapore (ICA).

With QR Login, you don’t have to enter your SingPass ID or password. Simply use your SingPass Mobile app to scan the QR code on the login page.

On desktop:

Scan the QR code on the login page using SingPass Mobile’s QR code scanner.

On mobile device:

Tap (touch and release) on the QR code to launch SingPass Mobile.

For more details, check out www.singpassmobile.sg.

1) Launch your SingPass Mobile app

2) Tap the ‘Scan’ button at the bottom to activate the QR code scanner

3) Hold your phone’s camera over the screen to scan the QR code on the login page

Note: You will need to grant the app permission to your device’s camera for this feature to work.

No, you can only use SingPass Mobile’s QR code scanner to log in. This is one of the security measures in place to better protect your SingPass account and personal information.

You need to grant SingPass Mobile access to your device’s camera function in order to access SingPass Mobile’s QR code scanner. Go to your device’s ‘Settings’ menu to check that you have granted SingPass Mobile access to your device’s camera function, and try again.

If the matter persists, QR Login may be incompatible with your device, operating system or browser. Please log in to your SingPass account with your SingPass ID and password instead.

Yes, you can use the Push Notification feature in SingPass Mobile to log in to government digital services. After entering your SingPass ID and password, you will receive a push notification on your mobile device. Tap on the notification to launch your SingPass Mobile app, confirm the login request and verify your identity with your fingerprint or 6-digit passcode to log in.

Please ensure that your device is set to update the date and time automatically. For Android devices, go to your phone settings, select “Date & Time”, followed by “Set Automatically”. For iOS devices, this is under “Settings” > “General” > “Date & Time”. The exact steps may differ depending on your device. Once done, you may try logging in using the app again.

Push Notification is your alternative login method, if you are unable to use QR Login. Here’s how it works:

1) Enter your SingPass ID and password on the login page. You will then receive a push notification on your phone.

2) Tap on the push notification to launch your SingPass Mobile app.

3) Confirm your login request.

4) Verify your identity using your fingerprint or 6-digit passcode, and you’re in!

If you missed the push notification, you can open your SingPass Mobile app to find it. Be quick as it will be valid for 2 minutes!

Alternatively, click the ‘Resend’ button to receive another push notification.