Singpass - FAQ

Frequently Asked Questions

FAQ Categories

Advanced Search

Advanced Search

Close Panel

All of these words

This exact phrase

Any of these words

Without these words

Search within:

SINGPASS
Whole of Government

Expand All

Top 5 Most Popular FAQs
1.	How do I set up SMS 2FA? If you are a new Singpass user, please register your mobile number with Singpass upon your first login to activate your SMS 2FA instantly. If you are an existing Singpass user, you can log into your account at the Singpass Portal > Select the 'Set Up 2FA' icon on the scroll bar. A PIN mailer will then be sent to your address within 5 working days for activation. Alternatively you may follow these steps: 1. Log into Singpass using Face Verification 2. Select 'Set up 2FA' icon 3. Select 'Register SMS 2FA' 4. Enter and verify your mobile number If you need on-site assistance, you can visit any Singpass counters in-person with your original NRIC/FIN card and mobile phone to set up SMS 2FA.
2.	How do I check if I have successfully set up my Singpass 2FA? Log in to your account at Singpass Portal > Under the 'My account' drop-down menu > Select 'Manage 2FA'. You can view your 2FA status and choose to change your preferred mode of verification (SMS 2FA, Singpass app).
3.	Who is eligible for Singpass? The minimum age requirement is 15 years old. The following groups of users are eligible to apply for Singpass: - Singapore Citizen and Permanent Resident - Employment Pass and Personalised Employment Pass holders - EntrePass holders - S-Pass holders - Dependant Pass holders (of EP, PEP, EntrePass and S-Pass holders) - Long Term Visit Pass-Plus (LTVP+) holders - Selected Long Term Visit Pass holders - Work Permit holders - Student Pass holders - Immigration Exemption Order holders For more information, please refer to the instructional guides.
4.	What is the definition of “Foreign Users”? Foreign users are individuals who do not have a Singapore Government-issued ID. These individuals may be issued a Singpass Foreign user Account (SFA) to perform transactions in Singapore.
5.	The OneKey token was my only 2FA. How do I set up other 2FA methods now? We encourage you to set up other 2FA methods as soon as possible for seamless access. Choose one of the following options today: Singpass app If you have a smartphone, you may download the Singpass app to log in using your fingerprint (for selected smartphones), face (for selected smartphones) or a 6-digit passcode. Download the app from the App Store or Google Play Store. For instructions on how to set up your Singpass app, please visit go.gov.sg/singpass-2FA-guides. SMS 2FA If you have a mobile phone that cannot download apps, you may log in to the Singpass Portal to set up your SMS 2FA. With this, you can use the SMS One-Time Password (OTP) sent to your mobile number to log into Singpass. Only Singapore-registered mobile numbers may be used for this. Face Verification This feature allows you to log in to a digital service with your Singpass ID and password, followed by scanning your face on a computer with a web camera, or a smartphone with a front-facing camera on your mobile web browser. Simply select “Face Verification” when prompted for your 2FA authentication. Multi-User SMS 2FA If a family member is helping you with your transactions, you can give your one-time explicit consent to link your Singpass account to his/her mobile number for the purpose of receiving the SMS-OTP. Both parties are required to activate this option at any of the Singpass counters islandwide (for locations, check go.gov.sg/singpass-counters). If you have difficulties being physically present, please contact our Singpass Helpdesk at support@singpass.gov.sg.

Go Back to Top