Users can now choose to use Face Verification to prove their identities when setting up their Singpass app. This is particularly useful for users based overseas or those who have yet to register for 2FA, as they do not have to wait for a PIN mailer to arrive at their registered mailing address before setting up Singpass app.
To set up Singpass app using Face Verification:
1. Launch your Singpass app and begin the setup process
2. Enter your Singpass ID and password
3. When prompted for your 2FA, select Face Verification (the default may depend on what was previously used, e.g. SMS-OTP)
4. Follow the on-screen instructions and guidelines
5. Tap on Begin Scan to consent to the retrieval of your data for face verification
6. Ensure you are in a well-lit place, then face your devices camera, align your face to the position guide and hold still for the camera to detect and scan your face
(Note: When scanning, there will be flashes of coloured lights that are used to detect the users physical presence. Please use other available authentication methods if you are sensitive to flashing lights.)
7. Your face scan is analysed to prevent fraudulent use of images, videos or 3D masks
8. Your identity is verified and you can proceed to complete the app setup
