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Top 5 Most Popular FAQs Using your Singpass app
1.	How do I access my COVID-19 Vaccination HealthCerts on the Singpass app? How does it work? Your Vaccination HealthCerts will be sent directly to your Singpass app Inbox when requested from the Notarise portal. From the Inbox, tap on the “HealthCerts” category to view your Vaccination HealthCerts, along with other HealthCerts you have received so far. The Vaccination HealthCert can be used to digitally validate your vaccination status by presenting the QR code to immigration authorities for scanning.
2.	I have been vaccinated. Why can’t I retrieve my COVID-19 Vaccination HealthCert yet? To date, only the Pfizer and Moderna vaccines are approved for use in Singapore. Individuals who have been vaccinated with other COVID-19 vaccines overseas will not have their records reflected in our system. If you have received the Pfizer/Moderna vaccine and are still unable to retrieve your HealthCert, it may be due to the following reasons: You have not received all doses of the vaccine. You require two doses to complete the vaccination programme. Less than 14 days have passed since you received the second dose of the vaccine. The vaccine will only fully take effect 14 days after your second dose. The interval between your vaccine doses is outside of the recommended minimal interval for the vaccine. Please refer to www.vaccine.gov.sg for more information on the recommended interval between doses.
3.	What do I need to set up Singpass app? You will require your smartphone, an internet connection, and a registered Singpass account.
4.	Why does the Singpass app not have a "log out" button? The Singpass app works as an authenticator and is only triggered when you are accessing a service or your information. You will then be prompted to verify yourself using your fingerprint (for selected smartphones), face (for selected smartphones) or 6-digit passcode.
5.	How do I download and set up my Singpass app? 1) Download the Singpass app from the official app stores. Check that the developer is Government Technology Agency before you download the app. 2) Launch the app and complete a one-time setup. You will need to verify your identity using a One-Time Password (OTP) sent via SMS or Face Verification to activate the app. For more details, please refer to the instructional guides at https://go.gov.sg/singpass-guides.

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