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Top 5 Most Popular FAQs Using your Singpass app
1.	How do I access my COVID-19 Vaccination HealthCerts on the Singpass app? How does it work? Your Vaccination HealthCerts will be sent directly to your Singpass app Inbox when requested from the Notarise portal. From the Inbox, tap on the “HealthCerts” category to view your Vaccination HealthCerts, along with other HealthCerts you have received so far. The Vaccination HealthCert can be used to digitally validate your vaccination status by presenting the QR code to immigration authorities for scanning.
2.	I have been vaccinated. Why can’t I retrieve my COVID-19 Vaccination HealthCert yet? To date, only the Pfizer and Moderna vaccines are approved for use in Singapore. Individuals who have been vaccinated with other COVID-19 vaccines overseas will not have their records reflected in our system. If you have received the Pfizer/Moderna vaccine and are still unable to retrieve your HealthCert, it may be due to the following reasons: You have not received all doses of the vaccine. You require two doses to complete the vaccination programme. Less than 14 days have passed since you received the second dose of the vaccine. The vaccine will only fully take effect 14 days after your second dose. The interval between your vaccine doses is outside of the recommended minimal interval for the vaccine. Please refer to www.vaccine.gov.sg for more information on the recommended interval between doses.
3.	When will scanning the QR code on my COVID-19 Vaccination HealthCert be required? Your Vaccination HealthCert may be shown to immigration authorities as part of the necessary documents required for travel. The certificate may also be used for other purposes where official proof of your vaccination status is requested. To safeguard personal data, users are reminded to practise good security hygiene such as verifying the identity of officials before sharing their details and refraining from sending screen captures of their HealthCerts to others.
4.	What do I need to set up Singpass app? You will require your smartphone, an internet connection, and a registered Singpass account.
5.	How can I keep my Vaccination HealthCerts confidential? The Vaccination HealthCert serves as digital proof of your vaccination status, and may be requested by authorities when travelling. To safeguard personal data, users are reminded to practise good security hygiene such as verifying the identity of officials before sharing their details and refraining from sending screen captures of their HealthCerts to others.

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