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Discontinuation of OneKey Token (from 1 Apr 2021)
OneKey Token discontinuation
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Managing 2FA and account details
Account information
1.
I cannot log into my SingPass account when using agencies' digital services. What do I do?
Please check that you have entered your SingPass ID and password correctly.
If your details are correct, try again after 5 minutes, as the mobile network may be congested.
Should the issue persist, please contact the agency (in-charge of that digital service) directly for assistance.
2.
I have changed my residential address. How do I update my address in SingPass?
You need to update your residential address with ICA. After which, your address registered with ICA will be automatically synced with SingPass. Update your local or overseas residential address with ICA
here
.
3.
I have changed my mobile number / email address. Must I update my SingPass account?
Yes. If you have changed your mobile number / email address, you are advised to update your SingPass account with your new mobile number / email address
immediately
. This protects your account from unauthorised access.
4.
I have changed my mobile number. How do I update it in SingPass?
To update your mobile number:
Log into your account at www.singpass.gov.sg
Select '
Update Profile
' icon
5.
How do I change my preferred mode of contact?
To change your preferred code of contact:
Log into your account at www.singpass.gov.sg
Select '
Update Profile
' icon
6.
How do I review my SingPass transaction history?
To review your SingPass transaction history:
Log into your account at www.singpass.gov.sg
Select '
View History
' icon
If you are unable to find an answer to your query, please submit your
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to let us know how we can help you.
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