SingPass

1. Log into SingPass using your OneKey Token
2. Select 'Set up 2FA' icon
3. Select 'Register SMS 2FA'
4. Enter and verify your mobile number

1. Log into your account www.singpass.gov.sg
2. Select 'Manage 2FA' icon
3. Select the 'Update' button next to the OneKey Token serial number

• Visit https://portal.assurity.sg> Log in via SingPass > Select 'Get New OneKey', OR


• Visit Assurity Customer Care Centre in-person, with your original FIN card, to purchase a new token.

Option 1

As an immediate measure to safeguard personal data, you should log in to your SingPass account at www.singpass.gov.sg > Select ‘My Account’ > Select ‘Manage 2FA’ > ‘Deactivate’ to deactivate your SingPass Mobile app.

Option 2

You may also choose to visit any SingPass counter in-person, with your original NRIC or FIN card, to deactivate your SingPass Mobile app on the lost device.

Option 3

You can install the SingPass Mobile app on a new mobile device. Once you have activated SingPass Mobile on your new device, the SingPass Mobile app on your lost device will be automatically deactivated to ensure security.

You should download and set up the SingPass Mobile app on your new device. Once you have activated SingPass Mobile on your new device, the SingPass Mobile app on your previous mobile device will automatically be deactivated to ensure security. There is no need to uninstall the app from previous devices.

If you have changed your mobile number, log in to your SingPass account at www.singpass.gov.sg > Select ‘Update Profile’ and provide your new mobile number.