SingPass - FAQ >> Register for SingPass account - Living in Singapore

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SINGPASS
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Register for SingPass account

Living in Singapore

1.	I am living in Singapore. How do I register for a SingPass account? Before you register for a SingPass account, please complete these two steps: Check that you fulfil the following eligibility requirements: You are at least 15 years old, You are a Singapore Citizen or Permanent Resident / an Employment Pass holder / an eligible Work Permit holder (click here to check your eligibility) Ensure that the address stated on your NRIC/FIN card is correct. Click here if you need to update it. Refer to our Instructional Guide for step-by-step instructions on how to register for a SingPass account. If you need on-site assistance, there are dedicated SingPass counters island-wide. Click here to see the list of the counter locations and required documents to bring along.
2.	Why am I prompted to enter a verification code? This is an additional security feature to confirm your identity and prevent any unauthorised access to your SingPass account. If you cannot read the verification code, select the 'Refresh Image' link beside the verification code to generate a new code.
3.	I have just obtained a new pass issued by MOM. I used it to apply for SingPass, but encountered the error message 'You have entered an invalid Name/ SingPass ID/ Date of Issue'. Why is this so? Your new records with MOM may take some time to be updated in the SingPass system. Please try again after 24 hours.
4.	I am a FIN/work pass holder who has been granted Singapore PR. How can I continue to use SingPass? As a new Singapore Permanent Resident (PR), you will automatically be registered for a new SingPass account. A PIN mailer, containing your new SingPass password, will be sent to your registered address. Once you have received the mailer, Log into SingPass using your new NRIC number (your SingPass ID) and password that was mailed to you. Verify your contact details, such as mobile number, that will be retrieved from your previous FIN account. Start using your new SingPass account to transact with the Government online. NOTE: If you have not set up your SMS 2FA, please register and verify your mobile number with SingPass upon your first login for instant activation.
5.	I did not receive (or have misplaced) the SingPass mailer containing my one-time SingPass password. What should I do? You can request for a new SingPass mailer to be sent to you. Visit https://www.singpass.gov.sg > Select 'Login' > Select 'Forgot SingPass ID or Password'. Please check that your address registered with the Government is correct.

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