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OneKey Token discontinuation

1.	I use the OneKey token currently. How do I set up other 2FA methods before 31 March 2021? We encourage you to set up other 2FA methods as soon as possible for seamless access. Choose one of the following options today: SingPass Mobile app If you have a smartphone, you may download the SingPass Mobile app to log in using your fingerprint, face or a 6-digit passcode. Download the app from the App Store or Google Play Store. For instructions on how to set up your Singpass app, please visit go.gov.sg/singpass-2FA-guides. SMS 2FA If you have a mobile phone that cannot download apps, you may log in to www.singpass.gov.sg to set up your SMS 2FA. With this, you can use the SMS One-Time Password (OTP) sent to your mobile number to log into SingPass. Only Singapore-registered mobile numbers may be used for this. Face Verification This feature allows you to log in to a digital service with your SingPass ID and password, followed by scanning your face on a computer with a web camera, or a smartphone with a front-facing camera on your mobile web browser. Simply select “Face Verification” when prompted for your 2FA authentication. Multi-User SMS 2FA If a family member is helping you with your transactions, you can give your one-time explicit consent to link your SingPass account to his/her mobile number for the purpose of receiving the SMS-OTP. Both parties are required to activate this option at any of the SingPass counters islandwide (for locations, check go.gov.sg/singpass-counters). If you have difficulties being physically present, please contact our SingPass Helpdesk at support@singpass.gov.sg.
2.	Why is the Government decommissioning the OneKey token? The OneKey token will be discontinued due to low usage, and availability of alternative two-factor authentication (2FA) methods, such as the SingPass Mobile app and SMS 2FA. There will be a one-year transition period from April 2020 to March 2021.
3.	What is the last date that I can log in to SingPass using OneKey token? The last date to log in to SingPass using your OneKey token is 31 March 2021. From 1 April 2021, if you need to perform logins and transactions that require SingPass, please use the SingPass Mobile app or SMS 2FA.
4.	I recently paid $15 for a replacement token. With the decommissioning of the OneKey token, can I get a refund? Unfortunately, the token replacement fee is not refundable. You can continue to use your replacement token until 31 March 2021. We highly encourage users to switch to the SingPass Mobile app to ensure continued and seamless access to digital services.
5.	I do not own a smartphone, and thus am unable to use SingPass Mobile. What are the alternatives to the OneKey token? You may access services using SingPass SMS 2FA. All you need to do is enter your SingPass ID and password, followed by a One-Time Password (OTP) sent via SMS to your mobile phone. If you have not set up SMS 2FA, please follow the instructional guide to register for your SMS 2FA. Meanwhile, you may continue using the OneKey token as your 2FA until 31 March 2021.
6.	I do not own a mobile phone. What are the alternatives to the OneKey token? You may continue using the OneKey token as your 2FA until 31 March 2021. Alternatively, you may wish to visit any of the 46 SingPass counters islandwide or the respective agencies to perform your transactions over the counter. You may contact the respective agencies to enquire.
7.	I reside overseas and the OneKey token is my only 2FA method. How can I transact without the OneKey token? For seamless access to digital services, we highly encourage users to switch to the SingPass Mobile app early in this one-year transition period. To set up your SingPass Mobile app, you can request for a PIN mailer to be sent to your mailing address registered with the Immigration and Checkpoints Authority of Singapore (ICA). To do so, Download SingPass Mobile app from official app stores. Launch the app and log in with your SingPass ID and password. At the screen prompting for an OTP, scroll down and click on the hyperlink in the sentence ‘If you are not able to complete setting up SingPass Mobile with your existing 2FA, click here for alternative options.’ Select ‘Mail a PIN to my address.' A PIN mailer will be sent to your registered mailing address within 10 working days (subject to overseas postal operations and delays). Follow the instructions in the PIN mailer to complete the app setup.
8.	I reside overseas and I do not own a smartphone. What are my alternatives if I need to access digital services that require SingPass 2FA? You may access services using SingPass SMS 2FA. All you need to do is enter your SingPass ID and password, followed by a One-Time Password (OTP) sent via SMS to your mobile phone. If you have not set up SMS 2FA, please follow the instructional guide to register for your SMS 2FA. Meanwhile, you may continue using the OneKey token as your 2FA until 31 March 2021.

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