SingPass - FAQ >> Discontinuation of OneKey Token (from 1 Apr 2021) - OneKey Token discontinuation

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Discontinuation of OneKey Token (from 1 Apr 2021)

OneKey Token discontinuation

1.	Why is the Government decommissioning the OneKey token? The OneKey token will be discontinued due to low usage, and availability of alternative two-factor authentication (2FA) methods, such as the SingPass Mobile app and SMS 2FA. There will be a one-year transition period from April 2020 to March 2021.
2.	What is the last date that I can log in to SingPass using OneKey token? The last date to log in to SingPass using your OneKey token is 31 March 2021. From 1 April 2021, if you need to perform logins and transactions that require SingPass, please use the SingPass Mobile app or SMS 2FA.
3.	I have requested for the OneKey token. What is the last date to be issued a new OneKey token? The last date of issuance of the OneKey token is 30 September 2020. Assurity will stop issuing new tokens from 1 October 2020. We highly encourage users to switch to the SingPass Mobile app for seamless access to digital services.
4.	What is the last date to get a replacement OneKey token? The last date to get a replacement OneKey token is 30 September 2020. Assurity will stop issuing replacement tokens from 1 October 2020. We highly encourage users to switch to the SingPass Mobile app for seamless access to digital services.
5.	I recently paid $15 for a replacement token. With the decommissioning of the OneKey token, can I get a refund? Unfortunately, the token replacement fee is not refundable. You can continue to use your replacement token until 31 March 2021. We highly encourage users to switch to the SingPass Mobile app to ensure continued and seamless access to digital services.
6.	I do not own a smartphone, and thus am unable to use SingPass Mobile. What are the alternatives to the OneKey token? You may access services using SingPass SMS 2FA. All you need to do is enter your SingPass ID and password, followed by a One-Time Password (OTP) sent via SMS to your mobile phone. If you have not set up SMS 2FA, please follow the instructional guide to register for your SMS 2FA. Meanwhile, you may continue using the OneKey token as your 2FA until 31 March 2021.
7.	I do not own a mobile phone. What are the alternatives to the OneKey token? You may continue using the OneKey token as your 2FA until 31 March 2021. Alternatively, you may wish to visit any of the 46 SingPass counters islandwide or the respective agencies to perform your transactions over the counter. You may contact the respective agencies to enquire.
8.	I reside overseas and the OneKey token is my only 2FA method. How can I transact without the OneKey token? For seamless access to digital services, we highly encourage users to switch to the SingPass Mobile app early in this one-year transition period. To set up your SingPass Mobile app, you can request for a PIN mailer to be sent to your mailing address registered with the Immigration and Checkpoints Authority of Singapore (ICA). To do so, Download SingPass Mobile app from official app stores. Launch the app and log in with your SingPass ID and password. At the screen prompting for an OTP, scroll down and click on the hyperlink in the sentence ‘If you are not able to complete setting up SingPass Mobile with your existing 2FA, click here for alternative options.’ Select ‘Mail a PIN to my address.' A PIN mailer will be sent to your registered mailing address within 10 working days (subject to overseas postal operations and delays). Follow the instructions in the PIN mailer to complete the app setup.
9.	I reside overseas and I do not own a smartphone. What are my alternatives if I need to access digital services that require SingPass 2FA? You may access services using SingPass SMS 2FA. All you need to do is enter your SingPass ID and password, followed by a One-Time Password (OTP) sent via SMS to your mobile phone. If you have not set up SMS 2FA, please follow the instructional guide to register for your SMS 2FA. Meanwhile, you may continue using the OneKey token as your 2FA until 31 March 2021.

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