SingPass - FAQ >> Using your Singpass app - Security and privacy

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Using your Singpass app

Security and privacy

1.	What precaution should I take if I want to use fingerprint authentication / face recognition for my Singpass app? Your Singpass account contains sensitive personal information, and is intended as a means of verification and authentication of your identity during transactions. When using Singpass app, you are reminded to only register your own fingerprint or face on your smartphone, and not to share your 6-digit passcode with other individuals. This is to maintain the confidentiality, safekeeping and security of your Singpass account and the transactions conducted through it.
2.	When I launch the Singpass app, I received a security alert and the app auto closed. What should I do? We have implemented stringent security measures in the app to better protect your Singpass account and personal data. 1. If your phone has been rooted/jailbroken, please use another device. 2. If your phone contains apps that alter the phone settings (e.g. screen capturing or fake GPS apps), please uninstall them before setting up your Singpass app. 3. If the above two scenarios do not apply to you, please contact Singpass Helpdesk at support@singpass.gov.sg.
3.	Will Singpass app have access to all my personal files in my phone? The Singpass app requires your "Device ID" to tie your device to your Singpass account as part of the verification process during logins. It is a common requirement for apps to request for certain permissions so as to facilitate transactions. Please be assured that the app does not access, read or store any of your personal files.
4.	Can malicious apps which may have unknowingly been installed on my phone gain access to my personal data displayed in Singpass app? Your personal data is safeguarded through encryption technology in the Singpass app. Malicious apps would not have access to the data. As an added security measure, you will be prompted to quit the app immediately if the app detects potential security breach or presence of malicious software on your mobile device.
5.	Why does the Singpass app not have a "log out" button? The Singpass app works as an authenticator and is only triggered when you are accessing a service or your information. You will then be prompted to verify yourself using your fingerprint (for selected smartphones), face (for selected smartphones) or 6-digit passcode.
6.	What happens when I forget to log out of a digital service after accessing it via Singpass app? If you forget to log out of a digital service from your internet browser, you will automatically be logged out of the digital service after a period of inactivity. However, it is advisable to always log out of the digital service directly from the internet browser once the transaction is completed.
7.	How can I be sure that my personal data remains secure during the transaction? We have stringent security measures in place to safeguard your personal data. For example, when you use Singpass app to scan the QR code at the counter, the app will check for the legitimacy of the QR code before requesting for your consent to share the required data with the business/government agency. The data will be encrypted and sent securely to the business/government agency.

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