SingPass - FAQ >> Using your Singpass app - Introduction to Singpass app

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Using your Singpass app

Introduction to Singpass app

1.	What is Singpass app? Singpass app is a mobile application that is available on iOS, Android and Huawei operating systems. You can use it as an alternative Two-Factor Authentication (2FA) method to conveniently access digital services using your fingerprint (for selected smartphones), face (for selected smartphones) or a 6-digit passcode. With the app, you can also access frequently-used government digital services, digitally sign documents, view your customisable profile, and receive notifications from government agencies. More features will be added to the app so keep your app updated!
2.	How do I use Singpass app to access digital services? On desktop: 1) Scan the QR code on the login page using Singpass app's QR code scanner. 2) Confirm your login request. 3) Verify your identity using your fingerprint (for selected smartphones), face (for selected smartphones) or 6-digit passcode, and you're in! On mobile device: 1) Tap (touch and release) on the QR code on the login page to launch the app. 2) Confirm your login request. 3) Verify your identity using your fingerprint, face or 6-digit passcode, and you're in! Check out this introduction video
3.	Is Singpass app free? Yes! Singpass app is free. All you need is a smartphone and internet connection to access services enabled by Singpass, even when you are on-the-go or overseas.
4.	Can I install the Singpass app on multiple devices? Singpass app can only be installed on one mobile device at a time. Activating Singpass app on a new device will automatically deactivate the app on your previous device, ensuring that there is only one copy of your credentials. This grants a tighter level of security control and remains convenient for most Singpass users.
5.	I got a new mobile device. What should I do to use the app on this new device? You should download and set up the Singpass app on your new device. Once you have activated Singpass app on your new device, the Singpass app on your previous mobile device will automatically be deactivated to ensure security. There is no need to uninstall the app from previous devices.
6.	I have lost my mobile device / My mobile device has been stolen. What should I do? Option 1 As an immediate measure to safeguard personal data, you should log in to your Singpass account at Singpass Portal > Select My Account > Select Manage 2FA > Select Deactivate to deactivate your Singpass app. Option 2 You can install the Singpass app on a new mobile device. Once you have activated the Singpass app on your new device, the Singpass app on your lost device will be automatically deactivated to ensure security. Option 3 You may also choose to visit any of the Singpass counters in person, with your original NRIC or FIN card, to deactivate your Singpass app on the lost device.
7.	What is an authentication certificate? Upon downloading and setting up the Singpass app on your device, you will be issued a digital identity by the National Certification Authority (NCA). This is used as proof of your online identity whenever you transact with Singpass. Your digital identity is represented by the authentication certificate issued to you. It comes with a unique serial number that can be seen in your Singpass app settings (under "Your digital identity details").

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