SingPass - FAQ >> Singpass features - Login methods and shortcuts

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Singpass features

Login methods and shortcuts

1.	What are the different authentication methods to log in to Singpass? You may log in by scanning the QR code on the login page with your Singpass app (or tapping on the QR code if you are logging in on a mobile browser), or by entering your Singpass ID and password. If you are entering your Singpass ID and password, you will be prompted to enter SMS OTP or use Face Verification for 2FA.
2.	What are Login Shortcuts? Login Shortcuts offer one-tap access to commonly-used digital services straight from the homepage of your Singpass app, for simpler transactions. The list will continue to grow, as we add more relevant shortcuts for you.
3.	How do I use Login Shortcuts? Step 1: Launch Singpass app and select the digital service you want to access. Step 2: Confirm your login request. Step 3: Verify your identity using your fingerprint (for selected smartphones), face (for selected smartphones) or 6-digit passcode. Step 4: Done! You will be redirected to the digital service in your mobile internet browser. To protect your account, please remember to log out of the digital service in your internet browser when your transaction is completed. Note: Returning to Singpass app does not automatically log you out of the digital service in your internet browser.
4.	What mobile internet browsers are compatible with Login Shortcuts? For Android devices Login shortcuts are compatible with Chrome. For iOS devices The mobile internet browser that launches when you access a service via Login Shortcut depends on your default mobile browser. For instance, if you have set up Chrome as your default mobile browser, the digital service will launch in the Chrome browser when you tap on the Login Shortcut. This applies to any third-party browser apps, e.g. Firefox and Edge.
5.	I can't seem to log in to certain digital services using Singpass app despite having set it up. Why is this so? When logging in through a web browser, check that your browser allows Singpass app to automatically launch when you tap on the QR code. For Android users - Go to "Settings" > "Apps" > select "Singpass app" > "Set as default". Under the "App Links" section, choose "In this app" under "Go to supported URLs". - For best experience, please use Google Chrome as your web browser. For iOS users - Tap and hold on the QR code on the Singpass login page, then select "Open in Singpass app". If this option isn't available, please wait for an hour before trying again or reinstall the app thereafter. - For best experience, please use Safari as your web browser. You may also use Singpass app to log in to some government apps. More government apps will come on board Singpass app progressively.
6.	Can I log in to private sector services using Singpass? I thought Singpass can only be used to log in to government services. As part of the National Digital Identity initiative, the Singpass team is working with industry partners to extend the use of Singpass app to private sector services. This saves users the hassle of remembering different login credentials when transacting online. Users can now log in to these private sector organizations using the Singpass app (updated as of 2nd April 2021): 1. NTUC INCOME's me@income portal 2. NTUC's U Portal and MyNTUC Mobile App 3. Singapore National Employers Federation (SNEF) Grants Portal 4. Etiqa Insurance 5. Budget Direct Insurance 6. Autowealth 7. Toffs Technologies 8. MoolahSense 9. JustLogin 10. AIA Insurance 11. SDIC (Singapore Deposit Insurance Corporation) 12. Assimilated Technologies 13. We Are Caring 14. GMC (Grace Management & Consultancy) 15. Prudential 16. Eezee 17. SMECEN 18. Great Eastern 19. OrangeTee 20. ECXX 21. PropYoda 22. iSprint 23. Whyze HR 24. Cash In Asia 25. iFAST 26. Netrust 27. Tessaract 28. ACCREDIFY 29. ONYX ISLAND 30. eaglei 31. EDUQUEST 32. MOHT 33. ThunderQuote 34. Nityo3PSolutions 35. OCBC 36. Great American Insurance Company 37. Times Software 38. Talent 361 39. Par3 Software 40. Apple's LumiHealth Mobile App (Partnership between Apple & Health Promotional Board) 41. SingX 42. SGX 43. C3iLink 44. Azalea Investment 45. Rxemedium 46. iHIS 47. Trusted Hub 48. Combuilder 49. WerkDone 50. VHF Technologies 51. WELLNEX 52. CIMB iTrade 53. Agency of Integrated Care (AIC) 54. SingHealth 55. National University Health System (NUHS) 56. Smarter Health 57. GoldBell 58. Coinut 59. Convene 60. Green Fossil 61. MSIG Insurance 62. HSBC Bank
7.	If I log in to a private sector service using Singpass, will the company have access to all my Singpass information? Singpass is used by organisations to only verify the identity of individual users during the login process. If any of your personal information is required by the organisation, you will be prompted with a screen, asking for your consent. You will need to give your consent before your information will be shared.

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