Frequently Asked Questions
OneKey Token (to be discontinued from 1 Apr 2021)
Registering a Singpass account
How do I register?
One-time account update
Using your Singpass app
Introduction to Singpass app
Setting up Singpass app
Security and privacy
Login methods and shortcuts
QR code scanning
Verify your identity
Singpass app 2FA
Multi-user SMS 2FA
Face Verification 2FA
Managing your Singpass account
Register for Singpass account
Setting up Singpass 2FA
Keeping your account secure
Report an issue
All of these words
This exact phrase
Any of these words
Without these words
Whole of Government
How can I keep my SingPass account safe?
Here are some tips for you:
Set up 2FA
: 2FA provides an additional layer of security to better protect your personal data.
Do not share login information
: Keep your SingPass ID, password and 2FA details confidential.
Do not re-use passwords
: Certain websites that you access may not be secure. Login information may be stolen from these sites and used to hack your SingPass account.
Change your passwords regularly
Use strong passwords
: Strong passwords are alphanumeric and contain 8 to 24 characters.
Beware of phishing sites:
There may be sites that look like government websites to trick you in disclosing your personal details. To verify if it is not a phishing website, always check that the URL is correct (www.singpass.gov.sg), and there should be a 'lock' icon in the address bar.
For more information, please visit:
What should I do if I am accessing SingPass using a public computer?
If you are logging into SingPass on a public computer:
Ensure that the browser does not remember your password
Do not connect to unsecured Wi-Fi networks
, as the information you provide may be visible to other users.
If you are unable to find an answer to your query, please submit your
to let us know how we can help you.
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