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SINGPASS
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Top 5 Most Popular FAQs
1.	I can't seem to log in to certain digital services using SingPass Mobile despite having set it up. Why is this so? If you are logging in through a web browser Check that your browser allows SingPass Mobile to automatically launch when you tap on the QR code. For Android users Go to "Settings" > "Apps" > select "SingPass Mobile" > "Set as default". Under the "App Links" section, choose "In this app" under "Go to supported URLs". For best experience, please use Google Chrome as your web browser. For iOS users Tap and hold on the QR code on the SingPass login page, then select "Open in SingPass Mobile". If this option isn't available, please wait for an hour before trying again or reinstall the app thereafter. For best experience, please use Safari as your web browser. If you are logging in through another app SingPass Mobile currently works with these government apps: - ACRAOnTheGo - ActiveSG - HealthHub SG - Mobile@HDB - myCPF - NLB Mobile - PaC@Gov The list above will continue to grow, as more apps come on board SingPass Mobile.
2.	Who is eligible for SingPass? The minimum age requirement is 15 years old. The following groups of users are eligible to apply for SingPass: Singapore Citizen and Permanent Resident Employment Pass and Personalised Employment Pass holders EntrePass holders S-Pass holders Dependant Pass holders (of EP, PEP, EntrePass and S-Pass holders) Long Term Visit Pass-Plus (LTVP+) holders Selected Long Term Visit Pass holders Work Permit holders For more information, users can refer to the instructional guides.
3.	What are the different 2FA options that I can choose from? Can I have more than one mode of 2FA? There are several 2FA options that you can choose from depending on your preference. SingPass Mobile app If you have a smartphone, you may download the SingPass Mobile app to log in using your fingerprint, face or a 6-digit passcode. Download the app from the App Store or Google Play Store. SMS 2FA If you have a mobile phone that cannot download apps, you may log in to www.singpass.gov.sg to set up your SMS 2FA. With this, you can use the SMS One-Time Password (OTP) sent to your mobile number to log into SingPass. Only Singapore-registered mobile numbers may be used for this. Face Verification This feature allows you to log in by entering your SingPass ID and password, followed by scanning your face on a computer with a web camera, or a smartphone with a front-facing camera. Multi-User SMS 2FA If a family member is helping you with your transactions, you can give your one-time explicit consent to link your SingPass account to his/her mobile number for the purpose of receiving the SMS-OTP. Both parties are required to activate this option at any of the SingPass counters islandwide (for locations, check go.gov.sg/singpass-counters). If you have difficulties being physically present, please contact our SingPass Helpdesk at support@singpass.gov.sg. OneKey Token This allows you to generate OTPs via a physical token. Please note that the OneKey Token service will end on 31 March 2021, and you will not be able to use the OneKey Token to log into SingPass from 1 April 2021. Please switch to any of the above alternative 2FA method.
4.	How do I set up SMS 2FA? If you are a new SingPass user, please register your mobile number with SingPass upon your first login to activate your SMS 2FA instantly. If you are an existing SingPass user, you can log into your account at https://www.singpass.gov.sg > Select the 'Set Up 2FA' icon on the scroll bar. A PIN mailer will then be sent to your address within 5 working days for activation. If you need on-site assistance, you can visit any SingPass counter in-person with your original NRIC/FIN card and mobile phone to set up SMS 2FA. If you already have a OneKey Token and would like to register SMS 2FA, click here.
5.	I use the OneKey token currently. How do I set up other 2FA methods before 31 March 2021? We encourage you to set up other 2FA methods as soon as possible for seamless access. Choose one of the following options today: SingPass Mobile app If you have a smartphone, you may download the SingPass Mobile app to log in using your fingerprint, face or a 6-digit passcode. Download the app from the App Store or Google Play Store. For instructions on how to set up your Singpass app, please visit go.gov.sg/singpass-2FA-guides. SMS 2FA If you have a mobile phone that cannot download apps, you may log in to www.singpass.gov.sg to set up your SMS 2FA. With this, you can use the SMS One-Time Password (OTP) sent to your mobile number to log into SingPass. Only Singapore-registered mobile numbers may be used for this. Face Verification This feature allows you to log in to a digital service with your SingPass ID and password, followed by scanning your face on a computer with a web camera, or a smartphone with a front-facing camera on your mobile web browser. Simply select “Face Verification” when prompted for your 2FA authentication. Multi-User SMS 2FA If a family member is helping you with your transactions, you can give your one-time explicit consent to link your SingPass account to his/her mobile number for the purpose of receiving the SMS-OTP. Both parties are required to activate this option at any of the SingPass counters islandwide (for locations, check go.gov.sg/singpass-counters). If you have difficulties being physically present, please contact our SingPass Helpdesk at support@singpass.gov.sg.

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