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SINGPASS
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Top 5 Most Popular FAQs
1.	How do I set up SMS 2FA? If you are a new Singpass user, please register your mobile number with Singpass upon your first login to activate your SMS 2FA instantly. If you are an existing Singpass user, you can log into your account at the Singpass Portal > Select the 'Set Up 2FA' icon on the scroll bar. A PIN mailer will then be sent to your address within 5 working days for activation. If you need on-site assistance, you can visit any Singpass counters in-person with your original NRIC/FIN card and mobile phone to set up SMS 2FA. If you already have a OneKey Token and would like to register SMS 2FA, click here. (Note: OneKey Token will be decomissioned from 1 April 2021)
2.	I use the OneKey token currently. How do I set up other 2FA methods before 31 March 2021? We encourage you to set up other 2FA methods as soon as possible for seamless access. Choose one of the following options today: Singpass app If you have a smartphone, you may download the Singpass app to log in using your fingerprint (for selected smartphones), face (for selected smartphones) or a 6-digit passcode. Download the app from the App Store or Google Play Store. For instructions on how to set up your Singpass app, please visit go.gov.sg/singpass-2FA-guides. SMS 2FA If you have a mobile phone that cannot download apps, you may log in to the Singpass Portal to set up your SMS 2FA. With this, you can use the SMS One-Time Password (OTP) sent to your mobile number to log into Singpass. Only Singapore-registered mobile numbers may be used for this. Face Verification This feature allows you to log in to a digital service with your Singpass ID and password, followed by scanning your face on a computer with a web camera, or a smartphone with a front-facing camera on your mobile web browser. Simply select “Face Verification” when prompted for your 2FA authentication. Multi-User SMS 2FA If a family member is helping you with your transactions, you can give your one-time explicit consent to link your Singpass account to his/her mobile number for the purpose of receiving the SMS-OTP. Both parties are required to activate this option at any of the Singpass counters islandwide (for locations, check go.gov.sg/singpass-counters). If you have difficulties being physically present, please contact our Singpass Helpdesk at support@singpass.gov.sg.
3.	How can I sign up for the service? Both primary and secondary users of the mobile number are required to be present with their NRIC/FIN to activate this option at any of the Singpass counters islandwide. For counter locations, please visit go.gov.sg/singpass-counters. Primary users can link their mobile number with up to 5 secondary users, while each secondary user may be linked to only 1 primary user.
4.	What is Multi-User SMS 2FA? We recognise that there might be a group of users without personal mobile smartphones and/or computers. These users may rely on a trusted family member or caregiver to help transact digitally with the Government. As such, this feature was created to allow users to link their account to another persons mobile number for the sole purpose of the latter receiving SMS One-Time Passwords (OTP) on behalf of the former. The primary user of the mobile number will receive the secondary users SMS-OTP as a Two-Factor Authentication (2FA) when the secondary user is making transactions that involve more sensitive data. Primary users will not be able to see what the secondary user is transacting on nor receive any government-linked mailers or notifications on behalf of the secondary user.
5.	How do I set up Face Verification as my Two-Factor Authentication (2FA) method? Face Verification does not require any setup and is only available on desktop and mobile browsers. It requires the user to have a front-facing camera on their device when accessing digital services.

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