Frequently Asked Questions
OneKey Token (to be discontinued from 1 Apr 2021)
Registering a Singpass account
How do I register?
One-time account update
Using your Singpass app
Introduction to Singpass app
Setting up Singpass app
Security and privacy
Login methods and shortcuts
QR code scanning
Verify your identity
Singpass app 2FA
Multi-user SMS 2FA
Face Verification 2FA
Managing your Singpass account
Register for Singpass account
Setting up Singpass 2FA
Keeping your account secure
Report an issue
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Top 5 Most Popular FAQs
How do I set up SMS 2FA?
If you are a new Singpass user, please register your mobile number with Singpass upon your first login to activate your SMS 2FA instantly.
If you are an existing Singpass user, you can log into your account at the
> Select the '
Set Up 2FA
' icon on the scroll bar. A PIN mailer will then be sent to your address within 5 working days for activation.
If you need on-site assistance, you can visit any
in-person with your original NRIC/FIN card and mobile phone to set up SMS 2FA.
If you already have a OneKey Token and would like to register SMS 2FA, click
(Note: OneKey Token will be decomissioned from 1 April 2021)
I use the OneKey token currently. How do I set up other 2FA methods before 31 March 2021?
We encourage you to set up other 2FA methods as soon as possible for seamless access. Choose one of the following options today:
If you have a smartphone, you may download the Singpass app to log in using your fingerprint (for selected smartphones), face (for selected smartphones) or a 6-digit passcode.
Download the app from the App Store or Google Play Store.
For instructions on how to set up your Singpass app, please visit
If you have a mobile phone that cannot download apps, you may log in to the
to set up your SMS 2FA.
With this, you can use the SMS One-Time Password (OTP) sent to your mobile number to log into Singpass. Only Singapore-registered mobile numbers may be used for this.
This feature allows you to log in to a digital service with your Singpass ID and password, followed by scanning your face on a computer with a web camera, or a smartphone with a front-facing camera on your mobile web browser.
Simply select “Face Verification” when prompted for your 2FA authentication.
Multi-User SMS 2FA
If a family member is helping you with your transactions, you can give your one-time explicit consent to link your Singpass account to his/her mobile number for the purpose of receiving the SMS-OTP.
Both parties are required to activate this option at any of the Singpass counters islandwide (for locations, check
). If you have difficulties being physically present, please contact our Singpass Helpdesk at
How can I sign up for the service?
Both primary and secondary users of the mobile number are required to be present with their NRIC/FIN to activate this option at any of the Singpass counters islandwide. For counter locations, please visit
Primary users can link their mobile number with up to 5 secondary users, while each secondary user may be linked to only 1 primary user.
What is Multi-User SMS 2FA?
We recognise that there might be a group of users without personal mobile smartphones and/or computers. These users may rely on a trusted family member or caregiver to help transact digitally with the Government.
As such, this feature was created to allow users to link their account to another persons mobile number for the sole purpose of the latter receiving SMS One-Time Passwords (OTP) on behalf of the former. The primary user of the mobile number will receive the secondary users SMS-OTP as a Two-Factor Authentication (2FA) when the secondary user is making transactions that involve more sensitive data.
Primary users will not be able to see what the secondary user is transacting on nor receive any government-linked mailers or notifications on behalf of the secondary user.
How do I set up Face Verification as my Two-Factor Authentication (2FA) method?
Face Verification does not require any setup and is only available on desktop and mobile browsers. It requires the user to have a front-facing camera on their device when accessing digital services.
If you are unable to find an answer to your query, please submit your
to let us know how we can help you.
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