Refer to our Instructional Guides for step-by-step instructions on how to register for a Singpass account and set up your 2FA.
There are dedicated Singpass counters island-wide to assist you on the following:
- Reset Singpass password
- Update account information, e.g. mobile number
If you are visiting a Singpass counter, please bring these documents for verification purposes:
| Profile | Required Documents (Must be original and are still valid) |
| Singapore Citizens & Permanent Residents (PR) | For Singapore Citizens: NRIC or Singapore Passport or Singapore Driving Licence or National Service IDs from SAF, SPF and SCDF For PRs: NRIC or Passport with Re-entry Permit or Singapore Driving Licence or National Service IDs from SAF, SPF and SCDF |
Employment Pass (EP) and Personalised Employment Pass (PEP) holders | - EP/PEP card or; - Singapore Driving Licence |
| EntrePass holders | - EntrePass card or; - In-Principle-Approval letter (IPA) and Passport or; - Singapore Driving Licence |
S-Pass holders | - S-Pass card or; - Singapore Driving Licence G11 |
Work Permit (WP) holders | - WP card or; - Singapore Driving Licence |
| Dependant Pass (DP) holders (of EP, PEP, EntrePass and S-Pass) | - DP Pass card or; - Singapore Driving Licence |
Long-Term Visit Pass-Plus (LTVP+) holders (Issued by ICA) | - Visit Pass (PLUS) Card or; - Singapore Driving Licence |
Important Notes:
Only original documents listed in the above table will be accepted at the Singpass counter for verification (Documents, such as In-Principle- Approval (IPA) Letter, police report for lost NRIC, ez-link card and senior citizen card, are not acceptable).
- For Permanent Residents, they must either bring their passports that contain the Re-entry Permit (REP) endorsement / their passports with a copy of their REP print-out. With effect from 2 Jan 2009, ICA has ceased to issue REP endorsements in passports.
- For work pass holders who are applying for Singpass, they can only register for an account on the following Monday after their work pass has been issued.
You are strictly not allowed to authorise another person to request/reset your Singpass on your behalf.
