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SINGPASS
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Top 5 Most Popular FAQs Managing your Singpass account
1.	I forgot my Singpass password. How do I reset it? If you have set up your Singpass 2FA, you can reset your password instantly online: 1. Visit Singpass Portal 2. Select 'Services' on the top scroll bar 3. Select 'Reset password' and enter your NRIC or FIN details, followed by your SMS One-Time Password 4. Create your new Singpass password If you have not set up your Singpass 2FA, you may use Face Verification (only available on browsers of smart devices with camera). Alternatively, you may request for a PIN mailer to be sent to your registered residential address. You will receive your PIN mailer in 5 working days.
2.	What is my Singpass ID and how do I retrieve it? If you are a Singapore Citizen or Permanent Resident, your Singpass ID is your NRIC (e.g. S1234567X) by default. For Personalised Employment/Employment/Dependant/S-Pass & Work Permit holders, your Singpass ID is your Foreign Identification Number, FIN (e.g. F1234567X or G1234567Z). However, if you have changed or forgotten your Singpass ID, visit Singpass Portal > Select 'Login' > Select 'Forgot Singpass ID' > Enter your personal details and registered contact details. Once verified, your Singpass ID will be sent to your mobile number / email address.
3.	I have changed my residential address. How do I update my address in Singpass? You need to update your residential address with ICA. After which, your address registered with ICA will be automatically synced with Singpass. Update your local or overseas residential address with ICA here.
4.	Can I change my Singpass ID? Yes. You may change your Singpass ID. Log into your account at Singpass Portal > Select the 'Update Profile' icon > Select the 'Update' button next to your current Singpass ID. Note: You may only change your Singpass ID once, and it will be permanent.
5.	I have changed my mobile number / email address. Must I update my Singpass account? Yes. If you have changed your mobile number / email address, you are advised to update your Singpass account with your new mobile number / email address immediately. This protects your account from unauthorised access.

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