We recognise that there might be a group of users without personal mobile smartphones and/or computers. These users may rely on a trusted family member or caregiver to help transact digitally with the Government.
As such, this feature was created to allow users to link their account to another persons mobile number for the sole purpose of the latter receiving SMS One-Time Passwords (OTP) on behalf of the former. The primary user of the mobile number will receive the secondary users SMS-OTP as a Two-Factor Authentication (2FA) when the secondary user is making transactions that involve more sensitive data.
Primary users will not be able to see what the secondary user is transacting on nor receive any government-linked mailers or notifications on behalf of the secondary user.