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Singpass features

QR code scanning

1.	How do I use the QR code scanner on the Singpass app? 1) Launch your Singpass app 2) Tap the 'Scan' button at the bottom to activate the QR code scanner 3) Hold your phone's camera over the screen to scan the QR code on the login page Note: You will need to grant the app permission to your devices camera for this feature to work.
2.	I am unable to access Singpass app's QR code scanner. What should I do? You need to grant Singpass app access to your device's camera function in order to access Singpass app's QR code scanner. Go to your devices 'Settings' menu to check that you have granted Singpass app access to your device's camera function, and try again. If the matter persists, QR code scanning may be incompatible with your device, operating system or browser. Please continue to log in using Singpass ID and password, followed by entering your SMS-OTP or through Face Verification.
3.	After I scan the QR code on the login page, my app launches and there is a message stating that "this request has expired". What should I do? Please ensure that your device is set to update the date and time automatically. For Android devices, go to your phone settings, select "Date & Time", followed by "Set Automatically". For iOS devices, this is under "Settings" > "General" > "Date & Time". The exact steps may differ depending on your device. Once done, you may try logging in using the app again.
4.	Can I use other QR code scanner apps to log in to government digital services? No, you can only use Singpass app's QR code scanner to log in. This is one of the security measures in place to better protect your Singpass account and personal information.
5.	How do I ensure that I am scanning a legitimate Singpass QR code when accessing services? To ensure security, you should use only the Singpass app (and not other QR code scanners) to scan the Singpass QR code when accessing services. Singpass app has stringent security measures in place and will always check for the QR codes' legitimacy and validity before you can proceed to complete the authentication. You may see an error message on the Singpass app if it is an invalid QR code, and you will not be able to proceed. When logging in to a service using Singpass app, you should also check that the website URL stated on the confirmation page on the app matches that in the web browser address bar. These best practices help to prevent phishing of personal information through QR code spoofing.
6.	Which organisations are allowed to display the Singpass QR code? The Government will only issue the Singpass QR code to businesses/government agencies which have onboarded Singpass app to verify the identity of their customers in-person. The Singpass QR code is unique to each business/government agency, and it can only request for a set of data, pre-approved by the Government, to be collected for verification purposes.

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