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GCE N(T) / N(A) / O / A - Level Examinations

For private candidates - Release of Results

1.	When would the examination results be released ? Please refer to the list of Important Dates in our website via this link.
2.	How will I receive my examination results? All private candidates will receive their examination results by post to their locally registered address with SEAB. They can also obtain their results online via the SEAB's results release system from 3.00pm on 21 February 2020. More details on results release can be found at our press release.
3.	I am not sure if I have a SingPass. How can I check ? Please visit the SingPass website (www.singpass.gov.sg) for details.
4.	Who is eligible for SingPass ? Please visit the SingPass website (www.singpass.gov.sg) for details.
5.	Why is a two factor authentication required to access SEAB's results release system? The Two-Factor Authentication (2FA) is required for all e-government transactions that display sensitive individual data or those that require high level of identity assurance. SEAB's results release system is one of the e-government services that require a 2FA login process as examination results are confidential information. Private candidates will be ensured of a better protection of personal information when using the enhanced SingPass to access the results release system.
6.	I have forgotten my SingPass account details (e.g. password). How I do check ? Please visit the SingPass website (www.singpass.gov.sg) for details.
7.	I still cannot login to SEAB's results release system and view my results even after resetting the SingPass password. What should I do? Please contact the SingPass Helpdesk at +65 6643 0555 or email support@singpass.gov.sg. You can also access the FAQs on SingPass website (www.singpass.gov.sg) for the common enquiries.
8.	The webpage does not load after I logged in with the correct credentials, even after restarting my computer. How can I login to view my results? SEAB's results release system could be experiencing a heavy traffic. Please try again 10 to 15 minutes later. If the problem still exists, please contact the Ministry of Education Customer Service Centre.
9.	Can I retrieve my results online through my mobile device ? Yes, you can access the results release system via SingPass on your mobile device.
10.	I received the following error message when I tried to view my results "Site already closed". What shall I do ? This means that access to SEAB's results release system is no longer available. If you did not manage to view your results before the deadline, please contact the Ministry of Education Customer Service Centre.
11.	I have changed my address. What do I do ? If there is any change in your address, please inform SEAB in writing immediately. The change in personal particulars form can be found on our website. The completed form can be sent via email to SEAB_GCE_Admin@seab.gov.sg.
12.	If I have not activated my SingPass/ 2-Factor Verification (2FA) for my SingPass, will I be able to view my results online? No. You will only be able to view your results online via SEAB’s results release system with your SingPass. A 2-Factor Verification (2FA) will be required to access. If you have not activated your SingPass you will have to wait about 7-10 working days to set up your 2FA before you can transact online. More information can be found at www.singpass.gov.sg
13.	Will I be able to activate my SingPass / 2-Factor Verification (2FA) immediately on the day of results release? No. If you have not activated your SingPass, you will have to wait about 7-10 working days to set up your 2FA before you can transact online. More information can be found at www.singpass.gov.sg.

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