Singapore Government - Myinfo

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MyInfo
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TECHNICAL & FUNCTIONAL RELATED QUERIES

1.	What are the key functions available in my Singpass Myinfo Profile? You will be able to perform the following functions: 1. View your profile: You must have an active Singpass account and Singpass mobile application setup on your mobile phone to access this. 2. View your Transaction History: You may view transactions associated with your profile that have occurred over the past 6 months. 3. Manage your settings: You may configure what information is displayed in your profile.
2.	What does my Singpass Myinfo profile consist of? Your profile consists of information from Government sources. As the data are official records from government sources, please contact the relevant source Agency to update any information in your profile. The duration of this process will vary depending on each Agency and it will normally take 1-3 working days before the information is reflected on your profile after the verification process by the relevant Agency. The ‘View explanatory notes - "" - provides a description of the data field.
3.	Why is my Singpass Myinfo profile inactive and how can I reactivate it? There are several reasons why your profile may be inactive: Your Singpass account is no longer valid; Your employment pass or work permit is no longer valid; or Your Singpass profile has been inactivated by the system administrator due to security and data privacy concerns. You may contact the helpdesk at support@myinfo.gov.sg for assistance to reactivate your profile.
4.	Can I delete my profile? Your Singpass Myinfo profile is your National Digital Identity. If you do not wish to use your profile in digital services transactions, you may choose to key in the required data manually. You may need to submit supporting documents for verification.
5.	I am an Employment Pass/ Work Permit holder but my occupation is inaccurately reflected on my profile. How do I amend it? Your employer will need to inform the Ministry of Manpower (MOM) of any changes in your employment details via the iSubmit function here. Please select request type 'Work Pass Application Matters (Excluding Work Permit)' if you are an S Pass or Employment Pass holder when submitting the document. For work permit holder, your employer needs to fill in the 'Change Work Permit holder's occupation' form and submit it through request type 'Amendment of Information/Particulars for Foreign Workers and Foreign Domestic Workers' here. Your profile will reflect the updated employment details after MOM has approved the amendment.
6.	What is the contact details for the helpdesk? For any issues relating to your Singpass Profile, please contact the helpdesk for assistance. Our hotline number is +65 6643 0567. Our operating hours are from 8.00 am to 8.00 pm (Mondays to Fridays) and from 8.00 am to 2.00 pm (Saturdays). We are closed on Sundays and Public Holidays. For issues relating to specific digital services, please contact the respective organisation you are transacting with.