TECHNICAL & FUNCTIONAL RELATED QUERIES
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| You will be able to perform the following functions:
1. View your profile: You must have an active SingPass account for this.
2. Edit your profile: You may update your personal information for user provided data fields.
3. View your Transaction History: You may view transactions and consent associated with your profile that have occurred over the past 6 months.
4. Manage your settings: You may configure what information is displayed in MyInfo, as well as when and how you would like to be notified on your MyInfo transactions.
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| Your profile consists of two data field types: - User-provided Information – The information updated on user-provided fields will be reflected after they have been updated and saved by the user.
- Government-verified Information – As government-verified fields are non-editable, please contact the relevant source Agency to update any information in your profile. The duration of this process will vary depending on each Agency and it will normally take 1-3 working days before the information is reflected on MyInfo after verification process by the relevant Agency.
In your profile, the green tick - " " - next to a data item indicates that the data source is a public Agency.
The black tooltip icon - " " - provides useful information, including: - a description of the data field,
- the source of data,
- the latest verified date, and
- how you can update the data field.
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| There are several reasons why your MyInfo profile may be inactive:
- Your SingPass account is no longer valid;
- Your employment pass or work permit is no longer valid; or
- Your MyInfo profile has been inactivated by the system administrator due to security and data privacy concerns.
You may contact the MyInfo Helpdesk for assistance to reactivate your profile.
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| MyInfo serves as the Profile of your National Digital Identity. As such, you cannot delete it.
If you do not wish to use your MyInfo Profile in digital services transactions, you may choose to key in the required data manually. You may need to submit supporting documents for verification should you do this. |
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| Your employer will need to inform the Ministry of Manpower (MOM) of any changes in your employment details via the iSubmit function here. Please select request type 'Work Pass Application Matters (Excluding Work Permit)' if you are an S Pass or Employment Pass holder when submitting the document.
For work permit holder, your employer needs to fill in the 'Change Work Permit holder's occupation' form and submit it through request type 'Amendment of Information/Particulars for Foreign Workers and Foreign Domestic Workers' here.
Your profile will reflect the updated employment details after MOM has approved the amendment.
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| For any issues relating to MyInfo, please contact the MyInfo Helpdesk for assistance. Our hotline number is +65 6643 0567.
Our operating hours are from 8.00 am to 8.00 pm (Mondays to Fridays) and from 8.00 am to 2.00 pm (Saturdays). We are closed on Sundays and Public Holidays.
For issues relating to specific digital services, please contact the respective organisation you are transacting with.
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If you are unable to find an answer to your query, please submit your
Feedback to let us know how we can help you.