Frequently Asked Questions

The Integrated Family Application Management System (iFAMS) is a system developed by the Family Justice Courts for the filing of Maintenance and Protection Order and related applications.

The following browsers are compatible with iFAMS:

• Mac OS X 10.5 and above;
• Internet Explorer 9 and above;
• Firefox (40 and above); or
• Chrome (48 and above).

• Please go to https://www.singpass.gov.sg for more details on SingPass.
• Please go to https://www.corppass.gov.sg for more details on CorpPass.

• For individuals making an application for a Maintenance or Protection Order, you can prepare your application by logging in using your SingPass ID and thereafter proceed to one of the authorised agencies which deals with your type of application or the Family Justice Courts (FJC) to complete the application process.
• For other types of application, for example, request for change of court date, etc., you may submit the application directly to the FJC using your SingPass ID. If you have a counsel representing you, your counsel can log in using the CorpPass ID and submit the application on your behalf.

• iFAMS only allows PDF documents and a maximum file size of 4MB.
• If you find that a scanned file is too large, you can decrease the file size by adjusting your scanner settings. For example, you could scan in black and white instead of colour and you can use a lower resolution.

• After logging in with your SingPass ID, you may submit a request for the change of appointment at least 5 working days before the court date indicating the reason/s with supporting documents.
• If you have a counsel representing you, your counsel can also login using the CorpPass ID and submit an application for the change of appointment on your behalf.
• Please take note that if you do not receive a written notification that your application has been approved, you should attend Court at the original scheduled date and time

At the main page (iFAMS.gov.sg), using the “Find your Court Session” function, enter the case number and your identification number, and the system will display the relevant court session.

You will be able to contact the iFAMS helpdesk via:

• Telephone no. 6756 3874, operating only during office hours:

• Monday to Thursday from 8.30am to 6pm; and
• Friday from 8.30am to 5.30pm.

• Email at ifamshelpdesk@ecquaria.com.

Online payments via Credit/Debit Card (VISA, Master), Internet Banking (DBS Bank, Maybank, HSBC Bank, OCBC Bank, Standard Chartered Bank and UOB) are accepted.

• After you login with your SingPass ID, you may submit the request for the relevant court documents (MSS & SS cases).
• You will be notified on the outcome of your request and collection of the documents will be at the Family Justice Courts (FJC).
• If you have a counsel representing you, your counsel can login using the CorpPass ID and make the application on your behalf.

• The Judge at the Mentions Court will give directions as to when and how you can submit your documents for hearing.
• If so, after logging in with your SingPass ID, you may submit the documents for the hearing through iFAMS.
• If you have a counsel representing you, the counsel can log in using the CorpPass ID and submit the documents for the hearing on your behalf.

If you are the applicant (Complainant), please refer to the user guide for more details.