Electricity meters are read bi-monthly. On those months when the meters are not read, your electricity usage will be estimated based on your past consumption. Any over or under estimation of the bill will be adjusted in subsequent bills when the meter reading is taken.
If your meter is located inside your premises, SP Services' meter readers will need to access your premises to read the meter.
If meter readers are unable to access your premises to take the meter readings, you will be given a "Door Lock Card" providing details to guide you in submitting your meter readings.
If you wish to submit your meter readings, you can do so via the following methods:
i. SP Services website (
http://www.spservices.com.sg)
ii. SP Services' smartphone app
iii. Interactive Voice Response system (1800-2222-333)
iv. SMS MRSUBM to "98374797".
The Interactive Voice Response system also allows you to arrange for an appointment to read your meters to avoid being billed on estimates for a prolonged period.
Your utilities usage will be an estimation if SP Services did not receive your meter readings. Until SP Services' meter readers can record your meter readings, you will be billed based on your estimated usage.
You may also refer to the FAQs on
SP Services' website if you wish to learn more about meter readings and bill estimation.