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Top 10 Most Popular FAQs


Rollout of Advanced Electricity Meters


1.
How will advanced electricity meters be deployed across Singapore?

The deployment of the advanced electricity meters will depend on a variety of factors including the age of existing meters, development plans in the area and meter deployment efficiency.

2.
Can households choose to have their advanced meters installed earlier?
Yes, households that wish to have their advanced electricity meters installed ahead of their scheduled meter replacement date will need to pay a one-time meter installation fee of $40 (before GST).
3.
How much does the meter replacement exercise cost? Will households have to bear the costs in the form of higher electricity tariffs?
Advanced electricity meter costs are recovered as part of providing grid infrastructure services, which are part of electricity rates charged to households.
 
With access to their electricity consumption via the SP Utilities mobile app, households can take steps to manage their usage more efficiently and enjoy savings as a result.
4.
Why does it take about five years for all households in Singapore to have advanced meters?

All 1.4 million household accounts in Singapore can expect to have advanced electricity meters installed at their premises by 2024. This timeline takes into account the time and effort required to schedule the meter replacement for every household and when existing meters reach their end of life.

5.
Why is an advanced meter being installed at my home?

Advanced electricity meters allow households to have ready access to their electricity consumption information at half-hourly intervals via the SP Utilities mobile app. Households can then monitor their consumption habits and take action to reduce their consumption and be more energy efficient.

6.
Will our gas and water meters be changed as well?
There are currently no plans to replace the existing gas and water cumulative meters with advanced meters.
7.
Can households choose to retain their cumulative meters instead of having them replaced with advanced meters?
Cumulative meters that have reached the end of their lifespan would need to be replaced with advanced electricity meters.
8.
Can households still switch to a retailer even though the advanced meters are installed by SP Group?
SP Group's installation of advanced electricity meters does not affect households' ability to buy electricity from a retailer of their choice.
9.
What is the difference between a cumulative and an advanced electricity meter?

Most residential premises today use cumulative meters to measure electricity consumption. Cumulative meters are read once every two months when SP Group sends a meter reader to your premises to record your electricity usage. On the month when your meter is not read, SP Group will estimate the month's consumption based on a methodology approved by the Energy Market Authority.

Advanced electricity meters allow electricity consumption to be measured at half-hourly intervals and you can track your consumption via the SP Utilities mobile app. With these meters, you will also have the option* to be billed based on your actual consumption, instead of estimated consumption, on alternate months.

*Not applicable to households that continue to buy electricity at the regulated tariff rate.
10.
Do advanced meters use more power than cumulative meters?

Both cumulative and advanced electricity meters require about the same amount of power to operate.


 
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