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Corppass
Whole of Government

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Corppass Admin Functions

Manage Corppass User Accounts

1.	I am a Corppass Administrator. What are my responsibilities? You are responsible for creating and managing Corppass accounts and digital service access for your entity. These responsibilities include: a. Updating user details b. Suspending, reactivating, and terminating user accounts c. Assigning digital service access rights to user accounts
2.	Who can create Corppass accounts? Only the entity’s Corppass Administrator (Admin) and Corppass Sub-Administrator (Sub-Admin) can create Corppass accounts. Admins can create accounts for: - Sub-Admin - Enquiry User - User Sub-Admins can only create accounts for: - Enquiry User - User
3.	How do I create Corppass accounts? To create Corppass accounts, you may do one of the following: a. Create accounts individually i. Log in to Corppass Portal: ii. Select 'Create New User' iii. Add new users by entering the required information (e.g. Full Name, Identity Type, NRIC / FIN / Foreign ID No., Email Address, Account Type) iv. Click ‘Add new users’ for additional rows; or use the 'trash can' icon to remove rows / users b. Batch Create Users i. Admins and Sub-Admins can create 10 or more user accounts at a time, by uploading a completed Excel template. Under ‘Users’, select 'Batch Create Users' and download the Excel template Note: Accounts created by Admin and Sub-Admin via this batch template will be assigned ‘Default access to all e-Services’. Accounts created by restricted Sub-Admin via this batch template will not be assigned ‘Default access to all e-Services’. For more information, refer to Corppass User Guides on Create and Manage Corppass Accounts.
4.	Can I change the Account Type of Corppass accounts? a. To change Account Type, the Corppass Administrator (Admin) or Sub-Administrator (Sub-Admin) can go to: - ‘Users’ > 'Manage Users’ > click on user’s name - Under ‘Profile’ Tab - ‘Account Details’ > Change Account Type b. Admins can change Account Type of: - Sub-Admin - Enquiry User - User Sub-Admins can only change Account Type of: - Enquiry User - User
5.	Am I able to track the transactions conducted by my users? Corppass Administrators (Admins) may view the transaction history of Corppass accounts and / or Admins within the entity via the 'Manage User' function. To do this, the Admin will have to select the account he / she wishes to view then select the 'Transaction History' tab. The 'Transaction History' of an account may indicate (but not limited to) the following: When the account was logged into Corppass Portal When the account was logged into a digital service When the account was created or activated When the Admin has created new users on Corppass Portal When the Admin has selected digital services for the entity When the Admin has assigned digital service access
6.	Can the Corppass Administrator (Admin) of my entity be changed? Yes, your entity can change the nominated Admin any time. Please ensure you terminate account which is no longer required, and that the new Admin completes the registration process.
7.	My entity's Corppass Administrator (Admin) has left, however he / she did not terminate the Admin account. What do I do? Your entity’s RO can delete the Admin account via the ‘Manage Admin’ function found under the ‘Services’ tab on the homepage. If your entity has two Admins, the account of the departing Admin can also be terminated by the non-departing Admin. If your entity has one Admin, you can nominate a new Admin to register for an account. The newly nominated Admin can terminate the departed Admin's account and assume responsibility to manage your entity's Corppass.

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