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CorpPass
Whole of Government

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Managing Your Individual CorpPass Account

Login IDs & Password

1.	What is my CorpPass ID? The CorpPass ID is the login ID (i.e. username) that is used when logging in to your account. If you have forgotten your CorpPass ID: a. Access the Retrieve CorpPass / Entity ID function on the CorpPass website. b. Enter the required information. c. An email notification stating your Entity ID and CorpPass ID will be sent to the email registered to your CorpPass account. For more information, refer to CorpPass User Guides.
2.	What should my CorpPass login ID be? Are there any guidelines? Your CorpPass login ID should meet the following criteria: 5 – 20 characters in length (i.e. minimum of 5 characters ; maximum of 20 characters) Alphabets & numbers only. No spaces or special characters (e.g. !@.#$_%) Avoid using common words as your CorpPass ID (e.g. SingPass, CorpPass, admin, user) Should not be in NRIC / FIN format (e.g. SXXXXXXXF) Should not contain any profanities
3.	Must my CorpPass ID be unique? CorpPass IDs within an entity must be unique. That means, your CorpPass ID cannot be the same as another colleague in the same entity.
4.	Can my CorpPass ID be the same as my SingPass ID? We advise that you create a CorpPass ID that is different from your SingPass ID.
5.	How do I change my current CorpPass ID? Retrieve your CorpPass ID here. Once the account is created, you will not be able to change your CorpPass ID. For more information, refer to CorpPass User Guides.
6.	What are CorpPass' password requirements? Your CorpPass password will need to meet the following criteria: a. Consist of 8 to 24 alphanumeric characters (contain at least 1 letter and 1 number) b. May contain capital letters and symbols. c. Special characters (excluding space-bar) can be used (e.g. HeF%32!$). Do note that your CorpPass password cannot: a. Be the same your CorpPass ID, b. Contain the numeric values of your NRIC (e.g. S1234567, 1234567A, Raymond1234567ALim, etc.) c. Contain the word ‘pass’ or ‘pwd’ (e.g. Password1, pass1234, 12345pwd, pwd12345, etc.)
7.	I am required to provide my Entity ID when logging in. What is my Entity ID? For entities with a Unique Entity Number (UEN), the Entity ID refers to your entity's UEN.
8.	I have forgotten my CorpPass ID or Entity ID. What do I do? To retrieve your CorpPass ID or Entity ID: a. Access the Retrieve CorpPass / Entity ID function on the CorpPass website. b. Enter the required information. c. An email notification stating your Entity ID and CorpPass ID will be sent to the email registered to your CorpPass account. For more information, refer to CorpPass User Guides.
9.	I have forgotten my password. What do I do? You will have to reset your password. For SingPass holders, to reset your Password: a. Access the Reset Password function on the CorpPass website. b. Enter your UEN / Entity ID and CorpPass ID. c. Verify your identity by logging in to your SingPass account. d. Enter and confirm your new password. For more information, refer to CorpPass User Guides.
10.	Will my password expire? Your password expires every two years. To reset your password at any point, click here.
11.	How do I change my current CorpPass Password online? To change your current CorpPass Password: a. Login to your CorpPass account on the CorpPass website. b. Proceed to the ‘My Account' tab > click ‘Change Password’. c. Enter your old password, then a new password. For more information, refer to CorpPass User Guides.
12.	Can I share my CorpPass account with another person? To safeguard personal and corporate data, you should not be sharing your CorpPass account with another person. All users are encouraged to: Take necessary precautions and adopt good cyber security habits Use strong passwords that are alphanumeric with 8 - 24 characters, preferably containing capital letters and symbols Change passwords regularly Keep their password and personal information confidential at all times, which means not sharing it with others
13.	Can I authorise another person to reset my CorpPass Password (on my behalf)? To safeguard personal and corporate data, no one else should be resetting your CorpPass password for you. All users are encouraged to: Take necessary precautions and adopt good cyber security habits Use strong passwords that are alphanumeric with 8 - 24 characters, preferably containing capital letters and symbols Change passwords regularly Keep their password and personal information confidential at all times, which means not sharing it with others
14.	I can't log in to CorpPass, what do I do? Please ensure that you have entered the correct Entity ID, CorpPass ID and password. If you have forgotten your Entity ID or CorpPass ID: a. Access the Retrieve CorpPass / Entity ID function on the CorpPass website. b. Enter the required information. c. An email notification stating your Entity ID and CorpPass ID will be sent to the email registered to your CorpPass account. For more information, refer to CorpPass User Guides. If you have forgotten your password (for SingPass holders only): a. Login to your CorpPass account on the CorpPass website. b. Proceed to the 'My Account' tab > click 'Change Password' c. Enter your old password, then a new password. For more information, refer to CorpPass User Guides.
15.	I think my CorpPass account may have been hacked or breached, what should I do? If you suspect that your CorpPass account has been hacked or breached, please proceed to reset your CorpPass password via the Reset Password function. You may wish to report your case to the CorpPass Helpdesk.

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