To update your mobile number, you can log into your SingPass account and click “Update Account Details” under the Quick Links section. Please have your phone with you, as a One-Time Password will be sent to your new mobile number for verification.
Note: If your mobile number registered with SingPass is not the same as the one registered with Assurity, an Assurity helpdesk officer will call you within one working day to verify your number. You will then receive a PIN mailer to activate the new number as your SMS 2FA.
To complete your SingPass 2FA setup, please log into your SingPass account, click “Set Up 2-Step Verification (2FA)” under the Quick Links section, followed by “Link OneKey Token”.
Please have your token with you during this process. Once you have linked your token, your 2FA setup is complete and you will be prompted to enter a One-Time Password (OTP) when performing sensitive government e-transactions.
For assistance, you can contact SingPass helpdesk at +65 6643 0555 (phone) or firstname.lastname@example.org (email).
Your OneKey token is covered by a one-year warranty from the date of successful registration. Please note that this warranty does not cover damage resulting from negligent handling or misuse.
If the token is damaged or misplaced, there will be a replacement fee of SG$15.
To replace or purchase a new token, please visit any of the OneKey Customer Care Centres at International Plaza or PSA Building with your original NRIC/FIN card, and token (if you have).
If you are unable to visit the centre, you can purchase the token online https://portal.assurity.sg. Your token will then be sent to your address (that is registered with ICA) for activation.
For assistance, you can contact Assurity's helpdesk at +65 6566 3539 or email@example.com.