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1.
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What does PUB do?
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PUB is the national water agency. We are responsible for the collection, production, distribution and reclamation of water in Singapore.
We manage Singapore's water supply, water catchment and sewerage in an integrated way. This has earned us the 2007 Stockholm Industry Water Award. We were also named Water Agency of the Year at the Global Water Awards 2006.
PUB is a statutory board under the Ministry of the Environment and Water Resources.
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2.
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How does PUB ensure a diversified and sustainable supply of water for Singapore?
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PUB does this through the Four National Taps: local catchment water, imported water, NEWater, and desalinated water.
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3.
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What is local catchment water?
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Local catchment water is rainwater that falls in Singapore's catchment areas and flows into our 14 reservoirs and a network of stormwater collection ponds. By 2009, the water catchment area will increase from half to two-thirds of Singapore's land area, when the Marina Reservoir and Punggol-Serangoon reservoir schemes are completed.
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4.
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What is imported water?
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Singapore imports water from Johor, Malaysia, under two bilateral agreements. These will expire in 2011 and 2061.
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5.
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What is NEWater?
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NEWater is reclaimed water that has been treated to ultra-purity. It is a product of PUB's continuous investment in research and technology.
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6.
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How can I find out more about NEWater?
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7.
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What is desalinated water?
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Desalinated water is seawater that has been de-salted. Since September 2005, the SingSpring Desalination Plant in Tuas has been producing desalinated water through a reverse-osmosis process. The plant can produce 30 million gallons of water a day (136,000 cubic metres).
Desalinated Water
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8.
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Can I drink directly from the tap?
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Yes, it is safe to drink directly from the tap. Singapore's tap water is well within the World Health Organization (WHO) drinking water guidelines and is suitable for drinking without any further filtration.
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9.
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Do I need to use a filter?
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No, Singapore’s tap water is suitable for drinking without any further filtration. In fact, a filter that is not regularly maintained or replaced may have a higher risk of contaminating your water supply. Such filters include commercial water filtration devices and those found in water coolers.
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10.
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Can I use tap water for home aquarium?
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While Singapore's tap water is suitable for drinking, the chlorine that is used as a disinfecting agent in tap water may make it unsuitable for some types of fish. Hobbyist groups such as the Koi Club (Singapore) offer advice on how to manage aquariums.
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11.
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Where can I apply for water supply?
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To apply for water supply, please contact SP Services Ltd at 1800-2222333 or visit http://www.spower.com.sg
SP Services is PUB's agent for managing the transfer/closing of accounts, reading of meters, billing and collection of payment.
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12.
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Who should I contact when there is an interruption in water supply?
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13.
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How do I run a water-efficient home?
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You can run a water-efficient home by installing water-saving devices and adopting good water-saving habits.
The Water Efficient Homes Programme is community-driven. Residents in participating constituencies will receive water-saving kits, provided free of charge by PUB, through their grassroots organisations. The kits contain devices such as thimbles, installation procedures and water saving tips. The devices are easy to install on your own.
You can also obtain water-saving devices for your home by calling PUB at 67313275 or 67313273, Mondays to Fridays between 9 am and 5 pm.
You can also reach our PUB 24-hr Call Centre, PUB-One through:
the 24-hour toll free hotline at 1800-2846600
email at PUBone@singnet.com.sg
SMS at 90343430 starting with name, contact number, address and number of thimbles required.
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