Taxi drivers are advised not to pursue after the passenger for their own safety. Instead, the taxi driver should call the police for help and subsequently lodge a non-payment of taxi fare report with his taxi company. A taxi driver in distress can activate the panic button installed in his taxi to alert his taxi company’s call centre, which will then communicate with the driver to check on the situation. The taxi company’s call centre will be able to identify the location of the taxi through their GPS system, and alert other taxi drivers in the vicinity and police if further assistance is required.
Taxi drivers should note that without full particulars (i.e. NRIC number and full name), LTA/PTC will not be able to establish the identity of the passenger to conduct further investigation into the matter. They may check with their taxi company for their policy in dealing with such cases.
Non-payment of fare
Non-tapping in/ out of smartcard
Non-entitlement to concession
Invalid ticket (under-payment of fare)
Invalid ticket (misuse of ticket that is non-transferable)
Enforcement action will only be taken against commuters who have infringed the law. Commuters who feel that they have legitimate and meritorious grounds to seek leniency on the penalty fee imposed may lodge their appeals at the PTC website http://www.ptc.gov.sg/ via the e-appeal portal. Each appeal will be investigated and evaluated carefully by the PTC.
The objective of the penalty fee system is to deter commuters from evading fares and therefore reduce fare leakage which in turn helps to safeguard the interests of bona-fide commuters who pay the correct fares.
The ticketing system is designed and developed by the Land Transport Authority (LTA) in collaboration with the public transport operators (PTOs). We understand that the LTA and PTOs strive to keep system error low. In instances of over-charging, the PTOs have to provide refunds for valid claims for over-charging. However, if there are under-deductions, PTOs have to absorb revenue losses. It is thus in the interest of the PTOs to ensure regular maintenance and smooth operation of the fare system, so as to minimise faults and fare charging errors.For clarification on the ticketing system, commuters may approach the LTA via its toll-free hotline (1800-2255582) or email (email@example.com). For filing of claims, commuters can contact the Transit Link by phone at 1800-2255 663, online at www.transitlink.com.sg, or at any Transit Link Ticket Office.
CDS NoOperatorHotlineEmail663665BusHub Services Pte
Ltd6284 firstname.lastname@example.orgRui Feng Chartered Pte Ltd6467 0956 (Ext 105/106) email@example.comRen Quan Transport Pte Ltd6755 firstname.lastname@example.orgComfortDelgro Bus Pte Ltd6553 email@example.comBT & Tan Transport Pte Ltd6483 firstname.lastname@example.orgWoodlands Transport Service Pte Ltd6559 email@example.comTong Tar Transport
Service Pte Ltd6261 firstname.lastname@example.orgLoh Gim Chong Transport6659 email@example.comTranstar Travel Pte Ltd6299 firstname.lastname@example.orgAedge Holdings Pte Ltd6458 email@example.com