Do not reply to such an SMS or call. Do not interact in any way.

Unsolicited SMSes or calls from unknown sources that are related to loans, financial assistance or online gambling are likely to be associated with unlicensed moneylending and illegal gambling activities. The PDPC investigates all complaints regarding unsolicited telemarketing SMSes or calls seriously. However, unlicensed moneylending and illegal gambling are serious criminal offences in Singapore where the Police are the relevant authority to investigate such offences. If you receive such SMSes or calls, please notify the Police directly by: 

• lodging a Police Report;
• calling the National Crime Prevention Council's 'X Ah Long' Hotline at 1800-924-5664 (1800-X-AH-LONG); or
• providing information via I-Witness.

Complaints received by the PDPC relating to such activities will be referred to the Police.

The DNC Registry lets you opt out of marketing messages addressed to your Singapore telephone number, such as those which promote or advertise goods or services, allowing you to have more control over the kind of messages you receive on your telephone, mobile telephone, or fax machine.

Organisations are required to check the DNC Registry within 30 days before sending any telemarketing message. Therefore, you should not receive telemarketing messages from organisations, which are covered by the scope of the DNC Registry, 30 days after registration.

Please click here to lodge a complaint on a DNC Registry Offence or a personal data protection related offence. Alternatively, you may also submit a complaint to the PDPC by calling 6377 3131.

While there is no specific time frame during which a complaint may be lodged, you may wish to note that the evidence may no longer be available to substantiate your case if the complaint is lodged a significant period after the telemarketing message/call was received.

The DNC provisions apply to the sending of telemarketing messages addressed to Singapore telephone numbers registered with the DNC Registry. In situations where telemarketing messages are sent through smartphone applications that use a telephone number as an identifier, such as WhatsApp, such messages will be covered by the DNC provisions.

Telemarketing messages sent via other technologies such as those using a mobile data connection will be treated similarly, as long as the message is addressed to a Singapore telephone number. However, some data-based phone applications do not use phone numbers as identifiers, and may use other identifiers such as email addresses instead. Telemarketing messages that are sent through such applications will not be covered by the DNC provisions.

You may continue to receive telemarketing calls and messages within the next 30 days after registration.
You may also continue to receive messages, which are not covered by the scope of the DNC Registry, such as:

• Messages for which you have given the organisation your clear and unambiguous consent in written or other accessible form to receive;
• Service calls or reminder messages in respect of services that you have bought;
• Business-to-Business telemarketing; or
• Messages related to the subject of your ongoing relationship with the organisation.

Scam messages generally do not promote goods, services, suppliers of goods and services, and are thus unlikely to be specified messages for the purposes of the DNC provisions. If you suspect that the call or message you received is a scam, you are advised to notify the Police by:

• lodging a Police Report;
• calling the National Crime Prevention Council's 'X Ah Long' Hotline at 1800-924-5664 (1800-X-AH-LONG); or
• providing information via I-Witness.

Registration of telephone numbers on the DNC Registry does not expire. Your registration will only be removed when you terminate your number, or when you remove your number from the DNC Registry.

Generally, organisations are required to check the DNC Registry before sending telemarketing messages to a Singapore telephone number, unless:

• the subscriber or user of the number has given the organisation clear and unambiguous consent in written or other evidential form for the organisation to send telemarketing messages to the number;
• the message falls within an exclusion in the Eighth Schedule of the PDPA (for example, if it is solely for the purpose of conducing market research, or for business-to-business marketing); or
• the organisation is able to rely on the Personal Data Protection (Exemption from Section 43) Order 2013 for ongoing relationships to send the message.

Registration with the DNC Registry is free-of-charge.

There are 3 modes to register your mobile number with the DNC Registry:

• Online registration via the DNC Registry website at www.dnc.gov.sg
• SMS registration using your mobile phone
• Phone registration via our toll free numbers

Please see here for more details, or watch a short video about the DNC Registry for Consumers.

If you register online via the DNC Registry website, you will be brought to the confirmation page upon successful registration. If you register via SMS, a confirmation SMS will be sent to the number registered. If you register via the toll free number, you will receive confirmation at the end of the call. You can also visit the DNC Registry website to check the status of your registration.