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1.
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What can our Consular Officer assist in?
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Provide you with information, advice and consular assistance.
Issue you with an emergency travel document if you have lost your Singapore passport overseas.
Note: It is an Immigration requirement that you report the loss of your passport to the local police and furnish our Mission with a copy of this report.
Contact your relatives or friends to request them to send you emergency funds for your repatriation or other necessary emergency expenses.
Notify your next-of-kin in the event you are injured abroad.
Notify your next-of-kin in the event of your arrest or detention.
Visit a Singapore citizen who has been arrested or imprisoned and monitor that due process under the judicial system of that country is accorded to him or her.
Help to obtain a list of officially registered local lawyers and translation services where this is available.
Assist in making the arrangements for the return to Singapore of the remains and personal belongings of a deceased Singaporean overseas.
Help you during emergencies such as natural disasters or civil disorder in the foreign country.
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2.
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What should I do if I lose my Singapore International Passport while I am overseas?
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You need to do the following:
lodge a police report;
take passport-sized photographs should you not have two spare ones with you. Instant photos are acceptable, and;
contact the nearest Singapore High Commission, Embassy or Consulate.
When you lodge the police report, please request for a copy of the report. In some countries where this may not be possible, you should request for an acknowledgement slip or a receipt. If either of these cannot be given to you, please ask for the report number and note down the name/location of the police station.
When you arrive at our Mission, please have with you the police report, documentary proof of your citizenship status and proof of your identity (preferably with your photograph on it, e.g. Identity Card)
Helpful Tips: When travelling, always keep your passport and your identity card separately.
For Singapore citizens who are tourists, our Mission will issue you a Document of Identity (DI) to enable you to return to Singapore after your particulars have been verified. On your return to Singapore, you would need to surrender the Document of Identity and apply for a new passport at the Singapore Immigration.
For those Singapore citizens who are working/studying in the country, our Mission will assist you in your application for a replacement passport. Please see loss of passport for Singaporeans for the relevant instructions.
Helpful Tips: When travelling, it would be useful to carry a photocopy each of your passport and your identity card.
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3.
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"What happen if I encounter login prompt?"
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You have to delete cache from your browser.
For Mozilla Firefox:
click on Tools
select Clear Private Data...
click on Cache
click on Clear Private Data Now
For Internet Explorer 5.X, 6.X:
click on Tools
select Internet Options...
select General tab
click the button [Delete Files] under section Temporary Internet Files
click on OK
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4.
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"What happen if you encounter error "Applet dominoActionBar notinited?"
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For Internet Explorer 6.X:
click on Tools >> Internet Options
select Advanced tab and scroll down to Java (Sun) section
ensure that Use JRE 1.5.0_01 for <applet> (require restart) is unchecked
Scroll down to Microsoft VM section
ensure that JIT Compiler for virtual machine enabled (requires restart) is checked
click on OK
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5.
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"Which version of web browser supports SSL?"
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Currently, most browsers support SSL. However, it is advisable to use a higher version web browser like Mozilla Firefox 2.0 and above or Microsoft Internet Explorer 6.0 and above as they will support 128-bit SSL.
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