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How can MDA assist households who are facing difficulties with their TV licence fee payments?
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Families who are facing difficulty in paying their outstanding TV licence fees can approach the MDA Customer Services for assistance, by calling 1800-478 5478 or sending us their Feedback online.
MDA will review requests/appeals on a case-by-case basis and give consideration like instalment or deferred payment schemes, depending on the circumstances of each case.
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2.
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Can I make an online enquiry on a licence not registered under my name?
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No, you can only access information for your own TV licence using your SingPass. This is to protect against any unauthorised access to an individual's licence information.
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1.
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Do I need to apply for a TV Licence?
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Radio and TV licences have been abolished with effect from 01 January 2011. You are no longer required to apply for a TV licence for the ownership or usage of any broadcasting apparatus (eg. TV sets or TV-enabled computers) in your premises. Please refer to additional FAQs under 'Abolishment of Radio and TV Licence'.
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1.
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How do I make payment at the AXS Stations?
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1. Select Government -> MDA
2. Select the type of payment:
- Pay TV/ Vehicle Radio Licence Fee
- Payment of Summons
3. Select Scan Notice
4. Scan the barcode printed on the MDA payment advice or summons notice. The amount payable will be shown on the screen.
5. Select payment by Nets or Cashcard
6. Upon successful payment, keep the printed receipt for your record
If you do not have any payment advice with you but would like to make payment for all your outstanding TV/ Radio licence fees, please refer to the following steps:
1. Choose Government -> MDA
2. Choose Payment of TV & Vehicle Radio Licence Fee
3. Choose Pay TV/ Vehicle Radio Licence (without Notice)
4. Key in licensee's NRIC no.
5. Proceed to make payment by Nets or Cashcard
6. Upon successful payment, keep the printed receipt for your record
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2.
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When I tried to make my payment via MDA Online by clicking on the 'Proceed to Make Payment' or "Click Here To Pay Online" button, the system does not display the next page for me to proceed / the next page does not appear / nothing happens.
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This could be due to the 'pop-up blocker' option being turned on in your internet browser settings. To turn off the pop-up blocker in Internet Explorer or Mozilla Firefox, click here for a quick guide. If you still encounter issues after turning off the pop-up blocker, please contact our Customer Service Hotline at 1800 478 5478 for further assistance.
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3.
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How do I check my TV Licence fee payment status online?
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You may visit MDA Online to check your TV licence fee payment status. Select View Licence Status/Details -> TV Licence (Residential/Household). Login with your SingPass and click on 'View Details'. Please allow at least 5 working days for successful online payments to be updated under your licence payment details. If there are any outstanding payments, you will see 'Click Here to Pay Online' for you to make payment online. Before proceeding to make online payment, please ensure the pop-up blocker in your internet browser is turned off. Click here for a quick guide to turn off the pop-up blocker.
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I have received a Warrant Advice letter. What should I do?
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You will be required to go to the Warrant Enforcement Unit on the date stated on the letter, with your NRIC/Passport and a bailor, who is a Singapore Citizen aged 21 years and above, to sign a bail bond. The Warrant Enforcement Unit is located at 391 New Bridge Road Police Cantonment Complex Singapore 088762.
After signing of the bail bond, you will need to come to the MDA Customer & Licensing Services counters with the bail bond to settle all outstanding payments by NETS or cash before the court date stated on the bail bond.
After the outstanding payments have been settled, you are required to attend the court session on the date stated on the bail bond. You must bring along the MDA payment receipt and the bail bond as proof that the matter has been settled with MDA. The charges against you will then be withdrawn by MDA.
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2.
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I have already made payment for the summons. Am I still required to attend court?
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You are not required to attend court if you have made full payment for the summons 3 days before the court mention date and the case is not under warrant of arrest stage.
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3.
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I have received a summons, how can I settle the payment?
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Payment must be made in full at least 3 working days before the court mention date. You can make your payment at any AXS station or Post Office with the summons notice. A receipt will be issued upon successful payment at AXS station. For payment at the Post Office, the payment details will be machine-printed on the back of the summons notice. Please keep the printed receipt for your record.
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4.
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I have received a letter from MDA informing me that my court date has been rescheduled but I cannot make payment by the court date.
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You will need to attend the court session on the court date stated in the letter to seek the Magistrate's permission for further grace period to settle your payment with MDA. The Subordinate Courts are located at 1 Havelock Square Singapore 059724. Please note that a warrant of arrest will be issued against you by the Subordinate Courts if you fail to attend court on the court date and the payment is still outstanding.
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5.
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Can I make payment for the summons on behalf of my family member or friend?
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Yes, you can make payment at any AXS station or Post Office with the summons notice.
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1.
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I am staying in a landed property and have been enjoying good reception of free-to-air television programs through our antennae. However, due to the development of high rise buildings nearby, my television reception had been adversely affected. How can I improve the reception of the TV programs?
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We propose that you engage a qualified antenna contractor to carry out a site investigation and propose alternatives to help improve the TV reception. Alternatively, you may wish to consider the following options:-
Option 1 :
To increase height of the TV antenna, if possible, to improve the analogue TV reception.
Option 2 :
To purchase a Terrestrial HD set-top box to enable reception of over-the-air digital TV signals from four digital TV channels - channels 5, 8, CNA and HD5, presently available on MediaCorp's digital TV service. Please contact MediaCorp hotline number (6333 8888) if you require further information or assistance.
Option 3 :
To connect to SCV's cable network. Cable owners can enjoy all free-to-air channels even if they do not wish to subscribe to cable TV service. Please contact Starhub CableVision Customer Service Hotline at 1633 or 6820 1633 for further information.
Option 4 :
To subscribe to SingNet's Mio TV service as the free-to-air channels are provided free to subscribers. Please contact SingNet Customer Service Hotline at 1800 555 6000 for further information.
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2.
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I am staying at a HDB/Condominium apartment and unable to receive clear TV reception at home for all the TV channels. Who can I approach for assistance?
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SCV Subscribers
- For SCV subscribers, please contact Starhub CableVision Customer Service Hotline at 1633 or 6820 1633 for further investigation.
HDB Residents (Non-SCV Subscribers)
- For HDB residents who are non-SCV subscribers, please contact your respective HDB Area Office or HDB Branch Office at 1800 225 5432 for assistance.
Condominium Residents
- For Condominium residents who are non-SCV subscribers, please contact your Management committee for assistance..
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3.
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I am a non-SCV subscriber staying at a landed property and unable to receive clear TV reception at home. Who can I approach for assistance?
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We advise that you engage a qualified antenna contractor to carry out a site investigation and propose alternatives to help improve the TV reception. If the TV reception issue is not resolved, you may contact MediaCorp (Field Service Unit at 6462 6937) for further investigation and advice.
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