FAQs

Do take time to read our collection of frequently asked questions (FAQs), which provides answers and links to common questions about MCCY's work. We hope the FAQs will help to address some of your queries and save you time.

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1.	Where can I find mediation services?
	Formal mediation services are available at the Community Mediation Centre, which has a panel of trained volunteer mediators. You can register your case online or call the hotline at 1800-CALL-LAW (1800-2255-529). More than 70% of cases mediated at CMC reach a settlement.
2.	What is mediation?
	During mediation, a trained neutral third party will facilitate a conversation between you and your neighbour to reach a mutually acceptable agreement. The mediator will not provide the solutions or make a decision for the parties. The mediator controls the process so that parties can discuss the issues and arrive at their own solutions in a calm and objective manner.
3.	How can I file my claim at the Community Disputes Resolution Tribunal (CDRTs)*?
	The CDRTs* are housed at the State Courts located at 1 Havelock Square, Singapore 059724. Forms can be obtained there. *The CDRTs will be ready in the second half of 2015.
4.	What cases qualify for hearing at the Community Disputes Resolution Tribunal (CDRTs)*?
	The CDRTs are meant to handle unreasonable interferences with the enjoyment or use of places of residence. The CDRTs are a measure of last resort for residents because other means of resolution (e.g. approaching your neighbour, informal mediation) may better preserve neighbour relations. *The CDRTs will be ready in the second half of 2015.

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Resolving disputes between neighbours