Bill waivers are provided at the discretion of your service provider, and IDA will not be able to intervene. If you believe that you have been wrongly billed, you should notify your service provider.

You should contact your mobile operator for assistance on methods to improve mobile coverage. For technical matters such as service coverage, the service providers are in the best position to provide assistance. The operators will investigate and make reasonable efforts to address these individual issues and IDA will generally leave it to the operators to negotiate with end users to decide how best to go about improving mobile service coverage.

IDA has also put in place a set of minimum Quality of Service (QoS) standards to ensure good mobile phone service coverage in Singapore. Specifically, IDA requires mobile operators to ensure more than 99% nation-wide outdoor service coverage and more than 85% in-building service coverage for each building.

Provision of service coverage in some areas, such as within lifts, storerooms, carparks located at basement two and below, toilets, and warehouses, is not mandated by IDA. For such areas, IDA leaves it to the operators to negotiate commercially with the building/home owners to install the necessary equipment to provide better service coverage.

Information on equipment registration can be found in this link and in the 'Guide for Registration of Telecommunication Equipment'.

If you have further questions pertaining to equipment registration, please visit IDA’s TLS application system or download a set of consolidated FAQs.

The TLS application system allows you to do the following:

• Apply for IDA licences / equipment registration on-line;
  
• Make ePayment for licences, registrations and fines via Flexipay, debit card and credit card;
  
• Search for licences and registered equipment;
  
• Search for documents on Licensing and Equipment Registration Guidelines, the Telecommunications Act and Regulations etc.;
  
• Access more on-line functions (e.g. update of contact details, etc.) if you are a registered user of the TLS application system.
  

No. For every project, the SME must have received the Letter of Offer from IDA before starting.

The following types of equipment are prohibited for local use:

• Scanning receiver;
  
• Military communication equipment;
  
• Telephone voice changing equipment;
  
• Radio communication jamming devices operating in any frequency band; and
  

Radio communication operating in frequency bands 890-915 and 935-960 MHz except cellular mobile phones or such other equipment approved by the Authority. Please refer to a list of prohibited telecommunication equipment here.