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1.
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I have an IBG account with Singapore Customs. So far, I have appointed only one declaring agent.
As I am expanding my business, I wish to appoint another declaring agent. Is this allowed?
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Please submit an Authorisation of Declaring Agents' which is available in eServices from the Singapore Customs website.
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2.
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Our bank guarantee lodged with your department has expired recently. Can we take back the original copy of the bank guarantee or will it be returned to the issuing bank?
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An expired bank guarantee will not be returned to the company or the bank. However, a valid bank guarantee, upon written request, may be returned to the company if we have confirmed that it has no outstanding matters with us.
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3.
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My client has lodged a bank guarantee with Singapore Customs. Can I use his bank guarantee instead of mine for his incoming shipment?
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4.
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Currently I am engaging freight forwarding companies as declaring agents to declare Customs permits for goods imported by my company. How can I make my own import declarations to account for GST and any Customs duty payable on my company's imports?
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You have to first register yourself as a TradeNet® User online from TradeXchange® website and submit the original signed IBG form to Singapore Customs.
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5.
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My bank guarantee has expired. How would the liability against the guarantee be released? Can I request for the return of the bank guarantee for submission to the bank to effect the cancellation?
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The effective period of the bank's liability is stipulated in paragraph 3 of the bank guarantee. You do not have to seek confirmation in writing for the release of the liability from the Department after the expiry of the bank guarantee. The Association of Banks in Singapore has also been informed that the expired guarantee would not be returned to the issuing bank for cancellation.
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6.
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Other than bank guarantees, are insurance bonds accepted as securities for payment of duty/GST?
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Yes, Singapore Customs accepts insurance bonds issued by insurance companies as securities with effect from 15 Jan 2002. For Customs purposes, the insurance company must be registered with the Monetary Authority of Singapore (MAS).
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7.
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I am a TradeNet® user with Company A. I have recently left the company and I now work for Company B as a declarant. How do I register myself as a TradeNet® user under Company B?
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To register as a declarant under Company B, you have to submit an application from the TradeXchange® website.
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8.
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I am changing my bank account which has an IBG facility with Singapore Customs. What must I do in order to continue the GIRO facility with Singapore Customs?
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You would need to complete the IBG application form and send the original copy to the attention of the Registration Officer. Photocopy or fax copy of the Giro form is not acceptable. The old IBG account should be terminated only when the new account is activated. However, if you are terminating the bank account with immediate effect, please include a written request to cancel the old IBG account in your application. The bank will process your GIRO application in about 3 weeks, and you will be informed when the new IBG account is activated.
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