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Top 5 Most Popular FAQs
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1.
How can I contact Pensions Branch?
You can contact us by:
Call: Toll-free line 1800-333-3437
Write: Pensions Branch, AGD
100 High Street
#06-01 The Treasury
Singapore 179434
Alternatively, you can log your query under Contact Us section at the
Pensioner's Portal
.
Please indicate your name and NRIC clearly when you write in to us.
For more information, you can view the user guide or FAQ section that is available in the portal.
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2.
How can I identify that the patient is a civil servant or dependant?
The patient should display his/her Public Service card or civil service card to differentiate himself as civil servant or dependant for the clinic to verify the eligibility of the patient online. If he/she is not able to produce these two cards, the clinic can also rely on the NRIC or any other document that has a photo of the patient on it. Below are samples of the Public Service Card and Civil Service Card.
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3.
Do I have to affix a stamp on the envelope when sending correspondences to AGD?
Yes, you are required to affix a stamp.
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4.
Is pension income taxable?
No, pensions paid to pensioners living in Singapore are exempted from Income Tax.
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5.
Can I change my bank account for receiving pension, medical and dental reimbursements and GIRO deduction for medical bills?
Yes, please complete the :
a) "Authorisation For Direct Credit to Bank Account Form" for the receipt of pensions, medical and dental reimbursements; and/or
b)"Authorisation For Direct Debit from the Bank Account" Form for the payment of medical bills through Inter-bank GIRO
You may download the forms from the Pensioner's Portal. Do not close your old bank account until your new bank account starts receiving payments.
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Last Updated: 16 January 2012
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