Frequently Asked Questions
Register for SingPass account
Living in Singapore
One-time account update
Setting up SingPass 2FA
Managing 2FA and account details
Keeping your account secure
Report an issue
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Top 5 Most Popular FAQs
Setting up SingPass 2FA
How do I set up SMS 2FA?
If you are a new SingPass user, please register your mobile number with SingPass upon your first login to activate your SMS 2FA instantly.
If you are an existing SingPass user, you can log into your account at
> Select the '
Set Up 2FA
' icon on the scroll bar. A PIN mailer will then be sent to your address within 5 working days for activation.
If you need on-site assistance, you can visit any
in-person with your original NRIC/FIN card and mobile phone to set up SMS 2FA.
If you already have a OneKey Token and would like to register SMS 2FA, click
What are the different 2FA options that I can choose from? Can I have more than one mode of 2FA?
To better protect your personal data, you can choose to set up SMS 2FA, OneKey Token, or both.
allows you to receive One-Time Passwords (OTPs) via SMS.Only Singapore-registered mobile numbers can be used to register for SMS 2FA. If you provide your mobile number upon your first login to SingPass, you will be instantly activated for SMS 2FA.
allows you to generate OTPs via a physical token.
for the step-by-step guides on how you can set up SingPass 2FA easily online!
Can I set up SMS 2FA only?
Yes. You can choose to set up SMS 2FA, OneKey Token, or both.
I do not have a Singapore-registered mobile number. Can I set up SMS 2FA using an overseas mobile number?
Only Singapore-registered mobile numbers can be used to register for SMS 2FA. If you are traveling or living overseas, please register for a OneKey Token instead. Click
to learn more about setting up OneKey token.
How do I set up OneKey Token?
If you are a Singapore Citizen or Permanent Resident, click
for a step-by-step guide on how you can set up OneKey Token.
Processing Time: 7 working days (for you to receive your token & PIN mailer)
If you need a OneKey Token urgently, visit Assurity Customer Care Centre in-person, with your original NRIC card. See below for counter locations.
If you are a FIN holder, visit
Assurity Customer Care Centre
in-person, with your original FIN card, to set up your OneKey token on-the-spot.
Requesting for a OneKey token may be chargeable. Find out more
For assistance, please contact Assurity Helpdesk at email@example.com or +65 6566 3539.
Locations of Assurity Customer Care Centres
7 Fraser Street, #B3-22/23/24
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am -2:00pm
Closed on Sundays and Public Holidays
If you are unable to find an answer to your query, please submit your
to let us know how we can help you.
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