Frequently Asked Questions
SingPass Account / Login
One-time account update
One-Time Password (OTP)
Registering for 2FA
All of these words
This exact phrase
Any of these words
Without these words
Whole of Government
SingPass Account / Login
Can I authorise another person to request or reset my SingPass on my behalf?
You are not allowed to authorise another person to request for or reset your SingPass password, as your SingPass account information is highly confidential.
My account has been deactivated/terminated. What should I do?
As part of ongoing SingPass security measures, if you have not used your SingPass account for a prolonged period, your account will be deactivated. Please note that your account has not been removed, and you can re-instate your account by resetting your password.
(a) Please access
function on the SingPass website. If you have set up your 2-Step Verification (2FA), you can reset your password online immediately. If you have not set up your 2FA, you can request for a PIN mailer password. The PIN mailer password and notification will be sent to you within four working days for local addresses.
(b) If you require assistance in completing the above process, check out the
SingPass Instructional guides
for step-by-step guidance.
(c) If you require further assistance, you may visit the nearest
with the necessary documents for verification and request to reset your SingPass password.
If your account has been terminated, please register for a new SingPass account.
How do I review my SingPass account history?
To review account history, access the
View Transaction History
function on the SingPass website. You will be able to view past SingPass account updates, up to a maximum period of 15 months.
I am a FIN holder who has been granted Singapore PR, how can I continue to use SingPass?
You will need to register for a
new account using your NRIC number
. Upon successful registration, your account details will be mailed to you within four working days. Click
for more details.
Please note that one mobile number can only be registered with one SingPass account.
If you have previously registered your mobile number in your existing account, and would like to use the same number for your new account, please email email@example.com with the following details:
Your FIN number
Your new NRIC number
Your mobile number
I think I got scammed / I suspect my account has been hacked. What should I do?
If you suspect that your SingPass account has been compromised, we strongly advise you to take the following actions:
Reset your SingPass password
immediately to prevent unauthorised access to your account.
Lodge a police report
at any Neighbourhood Centre/Post, or via the
Electronic Police Centre website
. The Singapore Police Force will then work with GovTech to investigate the matter.
You can also visit www.csa.gov.sg/gosafeonline for tips on how to better protect your personal information.
If you are unable to find an answer to your query, please submit your
to let us know how we can help you.
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