Frequently Asked Questions
Register for SingPass account
Living in Singapore
One-time account update
Setting up SingPass 2FA
Managing 2FA and account details
Keeping your account secure
Report an issue
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Top 5 Most Popular FAQs
How do I set up SMS 2FA?
If you are a new SingPass user, please register your mobile number with SingPass upon your first login to activate your SMS 2FA instantly.
If you are an existing SingPass user, you can log into your account at
> Select the '
Set Up 2FA
' icon on the scroll bar. A PIN mailer will then be sent to your address within 5 working days for activation.
If you need on-site assistance, you can visit any
in-person with your original NRIC/FIN card and mobile phone to set up SMS 2FA.
If you already have a OneKey Token and would like to register SMS 2FA, click
Who is eligible for SingPass?
The minimum age requirement is 15 years old.
The following groups of users are eligible to apply for SingPass:
Singapore Citizen and Permanent Resident
Employment Pass and Personalised Employment Pass holders
Dependant Pass holders (of EP, PEP, EntrePass and S-Pass holders)
Long Term Visit Pass-Plus (LTVP+) holders
Long Term Visit Pass holders
Selected Work Permit Holders who require SingPass to access government digital services. Visit
WPOL Enquiry Service
to check your status.
Can I set up SMS 2FA only?
Yes. You can choose to set up SMS 2FA, OneKey Token, or both.
I am living in Singapore. How do I register for a SingPass account?
Before you register for a SingPass account
, please complete these two steps:
Check that you fulfil the following eligibility requirements:
You are at least 15 years old,
You are a Singapore Citizen or Permanent Resident / an Employment Pass holder / an eligible Work Permit holder (click
to check your eligibility)
Ensure that the address stated on your NRIC/FIN card is correct. Click
if you need to update it.
Refer to our
for step-by-step instructions on how to register for a SingPass account.
If you need on-site assistance, there are dedicated SingPass counters island-wide. Click
to see the list of the counter locations and required documents to bring along.
I have changed my mobile number. How do I update it in SingPass?
To update your mobile number:
Log into your account at www.singpass.gov.sg
If you are unable to find an answer to your query, please submit your
to let us know how we can help you.
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