Starting from 15 February 2016, SingPass users will be auto-registered for SMS 2FA in batches. They will receive an SMS, informing them that they have been auto-registered for SMS 2FA, and a PIN mailer will be sent to their registered addresses for them to activate their 2FA. If you have received this SMS, you just have to wait for your PIN mailer to arrive. Then, you can activate your 2FA by following the instructions in the mailer.
If you did not receive this SMS and have verified your Singapore-registered mobile number with SingPass, you can register for SMS 2FA by sending “Register” to 78008 (if you are in Singapore) or +65 82411666 (if you are overseas) via SMS.
To register for 2FA, all you have to do is to complete these steps:
Watch this video guide for more info: https://youtu.be/pHmFK78IlVI
Alternatively, if you have verified your Singapore-registered mobile number with SingPass, you can SMS “Register” to 78008 (if you are in Singapore) or +65 82411666 (if you are overseas).This is so that you can receive OTPs via SMS when performing sensitive government e-transactions.
If you have not registered for 2FA, please update your mobile number by accessing the Update Account Details function on SingPass website. You will then be auto-registered for SMS 2FA. You should receive a PIN mailer within seven working days (for local addresses). Follow the instructions in the PIN mailer to activate your 2FA.
To register without a mobile number, please visit one of the 2FA counters (refer to the table below) in-person, with your original FIN card, to set up your 2FA on-the-spot.
If you have already registered for 2FA, please refer to the PIN mailer sent to you to activate your 2FA.
For assistance, you can contact Assurity helpdesk via firstname.lastname@example.org or +65 6566 3539.
Note: These counters are subject to change – please check regularly for updates.
2FA Counter Locations
Address & Operating Hours (Closed on Public Holidays)
Assurity Customer Care Centre @ PSA Building
460 Alexandra Road, #28-04
· Mon-Fri: 8.30am-6pm
· Sat: 8.30am-2pm
Assurity Customer Care Centre @ International Plaza
10 Anson Road, #06-14
· Mon-Fri: 8am-6pm
· Sat: 8am-2pm
You can request a new PIN mailer.
For overseas users, please request a new PIN mailer by sending an email to email@example.com. A helpdesk officer will assist you accordingly.
To better protect your personal data, SingPass 2FA is only required for selected government digital transactions that involve sensitive data (e.g. IRAS tax filing, accessing CPF statements). This means that in addition to your SingPass ID and password, you will need to enter a One-Time Password (OTP) sent via SMS, or generated through a OneKey token.
For the list of selected government digital transactions, please click here.