Taxi drivers are advised not to pursue after the passenger for their own safety. Instead, the taxi driver should call the police for help and subsequently lodge a non-payment of taxi fare report with his taxi company.  A taxi driver in distress can activate the panic button installed in his taxi to alert his taxi company’s call centre, which will then communicate with the driver to check on the situation. The taxi company’s call centre will be able to identify the location of the taxi through their GPS system, and alert other taxi drivers in the vicinity and police if further assistance is required.

Taxi drivers should note that without full particulars (i.e. NRIC number and full name), LTA/PTC will not be able to establish the identity of the passenger to conduct further investigation into the matter. They may check with their taxi company for their policy in dealing with such cases.