Frequently Asked Questions
Taxi Fare Evasion
1. |
|
| The taxi driver should follow the process to obtain particulars from the passenger, print the fare receipt as evidence and lodge the fare evasion case with his taxi company. If the passenger refuses to provide his particulars, the taxi driver may call the police for assistance or send the passenger to the nearest Police Station, NPC or NPP. After lodging the police report, the taxi driver shall refer the case directly to LTA for investigations.
|
2. |
|
| A mobile phone number will not be sufficient to prove the identity of the passenger. Without full particulars (i.e. NRIC number and full name), LTA/PTC will not be able to establish the identity of the passenger to conduct further investigation into the matter. If the taxi driver wishes to pursue the case with limited information, he may refer to his taxi company e.g. taxi company may attempt to contact the passenger.
|
3. |
|
| Taxi drivers are advised not to pursue after the passenger for their own safety. Instead, the taxi driver should call the police for help and subsequently lodge a non-payment of taxi fare report with his taxi company. A taxi driver in distress can activate the panic button installed in his taxi to alert his taxi company’s call centre, which will then communicate with the driver to check on the situation. The taxi company’s call centre will be able to identify the location of the taxi through their GPS system, and alert other taxi drivers in the vicinity and police if further assistance is required. Taxi drivers should note that without full particulars (i.e. NRIC number and full name), LTA/PTC will not be able to establish the identity of the passenger to conduct further investigation into the matter. They may check with their taxi company for their policy in dealing with such cases.
|
If you are unable to find an answer to your query, please submit the
Feedback form to let us know how we
can help you.
