Taxi drivers are advised not to pursue after the passenger for their own safety. Instead, the taxi driver should call the police for help and subsequently lodge a non-payment of taxi fare report with his taxi company. A taxi driver in distress can activate the panic button installed in his taxi to alert his taxi company’s call centre, which will then communicate with the driver to check on the situation. The taxi company’s call centre will be able to identify the location of the taxi through their GPS system, and alert other taxi drivers in the vicinity and police if further assistance is required.
Taxi drivers should note that without full particulars (i.e. NRIC number and full name), LTA/PTC will not be able to establish the identity of the passenger to conduct further investigation into the matter. They may check with their taxi company for their policy in dealing with such cases.
Distance Fares was introduced in 2010 to bring about a more integrated fare structure that allows commuters to make transfers without incurring additional cost, thus offering greater choice and flexibility in how they plan their journey. Under Distance Fares, commuters travelling the same distance will pay the same fare for the same type of service, whether they travel direct or make transfers.
Non-payment of fare
Non-tapping in/ out of smartcard
Non-entitlement to concession
Invalid ticket (under-payment of fare)
Invalid ticket (misuse of ticket that is non-transferable)
Enforcement action will only be taken against commuters who have infringed the law. Commuters who feel that they have legitimate and meritorious grounds to seek leniency on the penalty fee imposed may lodge their appeals at the PTC website http://www.ptc.gov.sg/ via the e-appeal portal. Each appeal will be investigated and evaluated carefully by the PTC.
NCF measures the year-on-year change in the public transport network capacity relative to the change in commuter demand. The factor is weighted equally between bus and rail. The network capacity is determined by the number of operated bus and train trips and their respective licensed capacities, while commuter demand is determined by the number of trips made by commuters and their travel patterns.
Maximum Allowable Fare Adjustment
= 0.5 cCPI + 0.4 WI + 0.1 EI – 0.1% +
Network Capacity Factor
CDS NoOperatorHotlineEmail663665BusHub Services Pte Ltd6284 email@example.comRui Feng Chartered Pte Ltd6467 0956(Ext 105/106)firstname.lastname@example.orgRen Quan Transport Pte Ltd6755 email@example.comComfortDelgro Bus Pte Ltd6553 firstname.lastname@example.orgBT & Tan Transport Pte Ltd6483 email@example.comWoodlands Transport Service Pte Ltd6559 firstname.lastname@example.orgTong Tar Transport Service Pte Ltd6261 email@example.comLoh Gim Chong Transport6659 firstname.lastname@example.orgTranstar Travel Pte Ltd6299 email@example.comAedge Holdings Pte Ltd6458 firstname.lastname@example.org
The objective of the penalty fee system is to deter commuters from evading fares and therefore reduce fare leakage which in turn helps to safeguard the interests of bona-fide commuters who pay the correct fares.
The ticketing system is designed and developed by the Land Transport Authority (LTA) in collaboration with the public transport operators (PTOs). We understand that the LTA and PTOs strive to keep system error low. In instances of over-charging, the PTOs have to provide refunds for valid claims for over-charging. However, if there are under-deductions, PTOs have to absorb revenue losses. It is thus in the interest of the PTOs to ensure regular maintenance and smooth operation of the fare system, so as to minimise faults and fare charging errors.For clarification on the ticketing system, commuters may approach the LTA via its toll-free hotline (1800-2255582) or email (email@example.com). For filing of claims, commuters can contact the Transit Link by phone at 1800-2255 663, online at www.transitlink.com.sg, or at any Transit Link Ticket Office.