Non-payment of fare
Non-tapping in/ out of smartcard
Non-entitlement to concession
Invalid ticket (under-payment of fare)
Invalid ticket (misuse of ticket that is non-transferable)
Enforcement action will only be taken against commuters who have infringed the law. Commuters who feel that they have legitimate and meritorious grounds to seek leniency on the penalty fee imposed may lodge their appeals at the PTC website http://www.ptc.gov.sg/ via the e-appeal portal. Each appeal will be investigated and evaluated carefully by the PTC.
If I tap-in at an MRT or LRT station before 7.45am, and proceed to take a bus after my train trip, is the bus ride considered a transfer ride?
With the introduction of the lower morning pre-peak rail fares, prevailing transfer rules will continue to apply for transfers between bus and train services. If a commuter taps-in at an MRT or LRT station before 7.45am, and proceeds to take a bus after the train trip, the bus trip will be considered as a transfer if it meets the transfer rules.
CDS NoOperatorHotlineEmail663665BusHub Services Pte Ltd6284 firstname.lastname@example.orgRui Feng Chartered Pte Ltd6467 0956(Ext 105/106)email@example.comRen Quan Transport Pte Ltd6755 firstname.lastname@example.orgComfortDelgro Bus Pte Ltd6553 email@example.comBT & Tan Transport Pte Ltd6483 firstname.lastname@example.orgWoodlands Transport Service Pte Ltd6559 email@example.comTong Tar Transport Service Pte Ltd6261 firstname.lastname@example.orgLoh Gim Chong Transport6659 email@example.comTranstar Travel Pte Ltd6299 firstname.lastname@example.orgAedge Holdings Pte Ltd6458 email@example.com
The FPPT and OPP trials will expire after 28 December 2017. From 29 December 2017, commuters will enjoy lower morning pre-peak rail fares for tap-ins before 7.45am at all MRT and LRT stations during weekdays (except public holidays).
The objective of the penalty fee system is to deter commuters from evading fares and therefore reduce fare leakage which in turn helps to safeguard the interests of bona-fide commuters who pay the correct fares.
The ticketing system is designed and developed by the Land Transport Authority (LTA) in collaboration with the public transport operators (PTOs). We understand that the LTA and PTOs strive to keep system error low. In instances of over-charging, the PTOs have to provide refunds for valid claims for over-charging. However, if there are under-deductions, PTOs have to absorb revenue losses. It is thus in the interest of the PTOs to ensure regular maintenance and smooth operation of the fare system, so as to minimise faults and fare charging errors.For clarification on the ticketing system, commuters may approach the LTA via its toll-free hotline (1800-2255582) or email (firstname.lastname@example.org). For filing of claims, commuters can contact the Transit Link by phone at 1800-2255 663, online at www.transitlink.com.sg, or at any Transit Link Ticket Office.
Tap in at any MRT or LRT station before 7.45am on weekdays (excluding public holidays) to enjoy lower morning pre-peak fares.
The previous fare formula, which was implemented in 2013, served well in tracking inflationary cost movements through the core Consumer Price, Wage and Energy indices. However, since 2013, our public transport system has transformed significantly - 1,000 new buses, 80 new bus services, as well as 200 new trains have been injected into the public transport network. Under the new industry models, operators are required to provide more bus and train trips and adhere to stricter service performance standards. The opening of the Downtown Line and Tuas West Extension have also provided greater connectivity for commuters.