Non-payment of fare
Non-tapping in/ out of smartcard
Non-entitlement to concession
Invalid ticket (under-payment of fare)
Invalid ticket (misuse of ticket that is non-transferable)
Enforcement action will only be taken against commuters who have infringed the law. Commuters who feel that they have legitimate and meritorious grounds to seek leniency on the penalty fee imposed may lodge their appeals at the PTC website http://www.ptc.gov.sg/ via the e-appeal portal. Each appeal will be investigated and evaluated carefully by the PTC.
Taxi drivers are advised not to pursue after the passenger for their own safety. Instead, the taxi driver should call the police for help and subsequently lodge a non-payment of taxi fare report with his taxi company. A taxi driver in distress can activate the panic button installed in his taxi to alert his taxi company’s call centre, which will then communicate with the driver to check on the situation. The taxi company’s call centre will be able to identify the location of the taxi through their GPS system, and alert other taxi drivers in the vicinity and police if further assistance is required.
Taxi drivers should note that without full particulars (i.e. NRIC number and full name), LTA/PTC will not be able to establish the identity of the passenger to conduct further investigation into the matter. They may check with their taxi company for their policy in dealing with such cases.
Commuters can enjoy a fare discount of 50 cents or the equivalent of the fare for the rail leg of their journey, whichever is lower.
E.g. Commuter who taps in before 7.45am at Jurong East MRT station and taps out at Bishan MRT station
*With lower morning pre-peak rail fare
E.g. Commuter who boards bus service 232 at Toa Payoh Lor 7 (opp block 5) and alights at Toa Payoh Bus Interchange, then taps in at Toa Payoh MRT station before 7.45am and taps out at Newton MRT station
Distance: 2.2km (bus) + 2.6km (train)
(Bus + train)
$0.77 + $0.20 = $0.97
$0.77 + $0 = $0.77
$0.54 + $0.14 = $0.68
$0.54 + $0 = $0.54
$0.37 + $0.10 = $0.47
$0.37 + $0 = $0.37
If I tap-in at an MRT or LRT station before 7.45am, and proceed to take a bus after my train trip, is the bus ride considered a transfer ride?
With the introduction of the lower morning pre-peak rail fares, prevailing transfer rules will continue to apply for transfers between bus and train services. If a commuter taps-in at an MRT or LRT station before 7.45am, and proceeds to take a bus after the train trip, the bus trip will be considered as a transfer if it meets the transfer rules.
Tap in at any MRT or LRT station before 7.45am on weekdays (excluding public holidays) to enjoy lower morning pre-peak fares.
The objective of the penalty fee system is to deter commuters from evading fares and therefore reduce fare leakage which in turn helps to safeguard the interests of bona-fide commuters who pay the correct fares.
The ticketing system is designed and developed by the Land Transport Authority (LTA) in collaboration with the public transport operators (PTOs). We understand that the LTA and PTOs strive to keep system error low. In instances of over-charging, the PTOs have to provide refunds for valid claims for over-charging. However, if there are under-deductions, PTOs have to absorb revenue losses. It is thus in the interest of the PTOs to ensure regular maintenance and smooth operation of the fare system, so as to minimise faults and fare charging errors.For clarification on the ticketing system, commuters may approach the LTA via its toll-free hotline (1800-2255582) or email (firstname.lastname@example.org). For filing of claims, commuters can contact the Transit Link by phone at 1800-2255 663, online at www.transitlink.com.sg, or at any Transit Link Ticket Office.
Why are the lower morning pre-peak fares not applicable for bus journeys?
Lower morning pre-peak fares are meant to encourage rail commuters to travel outside morning peak hours, when travel demand is the heaviest. Peak period crowding on buses is not as acute. In fact, with close to 1,000 buses added under the Bus Service Enhancement Programme, and bus service standards improving as part of the transition to bus contracting, around 90% of bus services have become less crowded over the past five years even as ridership continued increasing.