STP applicants can collect their STP cards at selected post offices. It gives them the option and convenience of collecting their STP cards at a designated post office nearest to their homes without the need to make a trip to ICA. They can also collect their STP cards beyond the operating hours of ICA as some of these post offices operate till 8pm on weekdays while a few are also open on Sundays and public holidays.
How do I inform ICA if I wish to collect my STP card at a designated Alternate Sites Collection (ASC) post office?
Applicants who are unsuccessful in their fingerprint verification at the post office will not be able to collect their STP card. In such instances, the STP card will be returned to ICA by SingPost and the applicants will be advised to collect the STP card from ICA after 3 working days.
Step 1: Present the required document to the counter staff at the post office. Step 2: After checking that the document is in order, post office staff will retrieve the STP card. Step 3: The post office staff will conduct a face-to-face check of the applicant against the photos on the passport and STP card.Step 4: The post office staff will conduct an identity verification by scanning your fingerprint. Step 5: Once your identity has been successfully verified, you will be issued with the STP card.
If the collection of your STP card at the post office is unsuccessful, you will have to collect the STP card at the ICA Building, Visitor Services Centre at Level 4. The post office staff will advise you on the details.
You will not be able to collect the STP card before your appointment date as your STP card may not have been delivered to the post office yet.
Why do I have to wait for three working days to collect my STP card at a designated post office after I have confirmed the booking through ICA's e-Appointment system?
The additional days are required for ICA to sort, pack and deliver the STP cards to the respective post offices.
The 26 designated ASC post offices are as follows:
CentralBukit Merah Central, Crawford, Orchard, Tanglin, Tanjong Pagar, Thomson Road, Toa Payoh Central.
WestBukit Batok Central, Bukit Timah, Choa Chu Kang Central, Ghim Moh Estate, Jurong Point, Jurong West, IMM.
EastBedok Central, Hougang Central, SingPost Centre, Marine Parade, Tampines Central, Pasir Ris Central.
North, North-West, North-EastAng Mo Kio Central, Sun Plaza, Woodlands Central, Bukit Panjang, Sengkang Central, Yishun Central.
You must collect your STP card personally because your identity will be checked via the fingerprint verification system before your STP card can be issued.
If you fail to collect your STP card within 14 days from your appointment date, your STP card will be returned to ICA. You must make a fresh appointment through the
system to collect your STP card at the ICA Building, Visitor Services Centre at Level 4. Please note that you will only be able to log into the
system earliest three working days after the 14 days’ lapse to make a new booking.
STP applicants who do not have two sets of good quality fingerprints (due to aging or excessively wet/dry thumbs and fingers) enrolled in ICA’s database, will not be able to collect their STP cards at the post offices.
You have up to 14 days from your appointment date to collect your STP card from the selected post office. It is not necessary to change the appointment date if you are able to collect it within the 14 days. For example, if your appointment date is 1 November 2013, you can collect your STP card on any day between 1 and 14 November 2013. Please check with your selected post office on their operational hours before you go and collect your STP card.
You are not allowed to do so for administrative and security reasons.
The earliest date that you can collect your STP card at the designated post office is three working days after you have successfully confirmed your booking via the ICA’s e-Appointment system.
Local sponsor is not required for applications submitted from 15 December 2008.
Can I appeal if my application is rejected?
Unsuccessful applicants who wish to make an appeal may only do so through their schools to ICA. The outcome of the appeal will be made known to both the school and the applicant. The general processing time for appeal cases is 4-8 weeks.
No local sponsor is required for applications submitted from 15 December 2008.
What is SOLAR+?
Student’s Pass Online Application & Registration (SOLAR+), is an e-Service initiative that
allows schools and international students to apply for a Student's Pass (STP) electronically.
Regulation 8(5)(c) of the Immigration Regulations requires an LTVP/STP holder to report the loss of his LTVP/STP card to ICA within 7 days of knowledge of the loss and apply for a replacement LTVP/STP card.
How do I report the loss of my valid LTVP/STP card and apply for a replacement card?
You must report in person to the Visitor Services Centre (VSC), ICA Building with the relevant supporting documents:
Valid travel document and a recent passport sized photograph
A letter from the school stating that the applicant is currently a registered student (for STP card holders only)
A Statutory Declaration signed by the holder or a police report (original copy)
A copy of the Terms & Conditions of Issue for Long-Term Visit Pass (LTVP) Card.
(Please note that the local sponsor's presence may be required for the replacement of LTVP)
Long-Term Visit Pass Card Holders
LTVP card holder applying for a replacement card should proceed to the Visitor Services Centre Information Counter at ICA Building (4th Storey), to obtain a Miscellaneous Service queue ticket. This service is available from 8.00am to 4.00pm from Mondays to Fridays (except Public Holidays).
Student's Pass Card Holders
STP card holder applying for a replacement STP card should proceed to the self-service Ticketing Kiosk located at the Visitor Services Centre (4th Storey), beside Counter 11, to obtain a Miscellaneous Service queue ticket. This service is available from 8.00am to 4.00pm from Mondays to Fridays (except Public Holidays).
Make payment and collect the receipt which
must be produced when collecting the replacement STP / LTVP on the next working day.
Can someone collect my replacement LTVP/STP card on my behalf?
No. You must collect the replacement LTVP/STP card in person.
Card Replacement fee for Long-Term Visit Pass and Student’s Pass will increase from a flat rate of $60 to $100 (for first-time losses) and $300 (for subsequent losses). Please refer to table A for more details on changes to replacement fees.
Reason for card replacement
From 1 Apr 2013
Replacement due to (1) damage/ defacement of card(2) change of particulars
Replacement (1st loss of card)
Replacement (2nd or subsequent loss of card)
Why is there a need to increase the fees for the replacement of lost pass cards?
The fee for replacement of pass card due to damage or change of particulars will remain at $60. The replacement fee of $60 is levied to recover the production cost. It is in line with the Government's financial principle that the full cost of providing a public service should be borne by users of the service, rather than taxpayers in general.
When will the new replacement fees by implemented?
Payment for replacement pass is made at the point of application. As such, the new replacement fees will only be applicable with effect from 1 Apr 2013.